Sr Onboarding EAR Specialist

Ameriprise Financial Services, LLC•Minneapolis, MN

About The Position

Virtually partner with local operations leaders within dedicated regions to drive consistency in Experienced Advisor Recruit (EAR) onboarding process and practices. Serve as primary paper work processor for overflow paperwork relating to Experienced Advisor Recruit (EAR) transitions. Demonstrate effective quality control of paperwork, timely NIGO management, oversight and processing of overflow business. Consult & coach leaders on onboarding processes & systems. Serve as point of contact for EAR onboarding escalations. Identify process improvements & trends. Work closely with business partners in AMPI providing coaching, training, and case flow management. Key Responsibilities Provide virtual practice support for onboarding processes. Seek to deliver best in class experience to clients, advisors & staff. Partner, leverage & influence local staff & leaders to assist in the onboard. Insure defined roles & responsibilities for the preparation, day of & post onbaording are in place. Create & implement information & solutions for advisor, staff & leader issues as appropriate. Escalate issues as appropriate to leader & EAR support team. Paperwork assessment & virtual processing. Process & effectively manage a high-volume case load of paperwork returning from EAR onboarding to ensure all service issues are resolved quickly & accurately. Paperwork processing to be completed in a timely, efficient & accurate manner. May include, but limited to, new client & account set-up, broker dealer changes or transfers. Consult & coach leaders, EARs & staff to guide them through the onboarding process and systems. Serve as point of contact regarding Service Delivery processes & business escalations pertaining to EAR onboarding & ramp-up. Effectively communicate with EARs & corporate partners to identify & share onboarding best practices, process improvements, trends & process or policy enhancements. Relationship development & influence leadership. Develop, sustain & maximize relationships with advisors, staff and leaders. Mentor & coach others in team development and process knowledge, including coaching on employee processes and managing involvement in cross-functional teams. Must be an expert as it relates to Ameriprise processes & procedures (i.e. New Business: paperwork (electronic & paper), clearing, compliance, etc.). Demonstrate & maintain a strong fundamental knowledge of Ameriprise products, industry standard products, practices & tools. Mainatain strong brokerage, legal, regulatory & compliance knowledge. Act as expert on Thomson ONE systems, tools & capabilities. Ad hoc project work designed to enhance advisor and client experience. Communicate results & share trends & issues with key stake holders.

Requirements

Bachelor's Degree or equivalent
3+ Years of relevant experience
Strong project management skills; establishing accountability with other business partners
Excellent communication skills; ability to influence at all leadership levels and stakeholders to impacted processes, procedures, and policies
Strong knowledge of all products and systems on the Ameriprise Brokerage Platform
Ability to manage multiple priorities and deadlines
Some travel may be required

Nice To Haves

FINRA Series 7

Responsibilities

Provide virtual practice support for onboarding processes.
Seek to deliver best in class experience to clients, advisors & staff.
Partner, leverage & influence local staff & leaders to assist in the onboard.
Insure defined roles & responsibilities for the preparation, day of & post onbaording are in place.
Create & implement information & solutions for advisor, staff & leader issues as appropriate.
Escalate issues as appropriate to leader & EAR support team.
Paperwork assessment & virtual processing.
Process & effectively manage a high-volume case load of paperwork returning from EAR onboarding to ensure all service issues are resolved quickly & accurately.
Paperwork processing to be completed in a timely, efficient & accurate manner.
May include, but limited to, new client & account set-up, broker dealer changes or transfers.
Consult & coach leaders, EARs & staff to guide them through the onboarding process and systems.
Serve as point of contact regarding Service Delivery processes & business escalations pertaining to EAR onboarding & ramp-up.
Effectively communicate with EARs & corporate partners to identify & share onboarding best practices, process improvements, trends & process or policy enhancements.
Relationship development & influence leadership.
Develop, sustain & maximize relationships with advisors, staff and leaders.
Mentor & coach others in team development and process knowledge, including coaching on employee processes and managing involvement in cross-functional teams.
Must be an expert as it relates to Ameriprise processes & procedures (i.e. New Business: paperwork (electronic & paper), clearing, compliance, etc.).
Demonstrate & maintain a strong fundamental knowledge of Ameriprise products, industry standard products, practices & tools.
Mainatain strong brokerage, legal, regulatory & compliance knowledge.
Act as expert on Thomson ONE systems, tools & capabilities.
Ad hoc project work designed to enhance advisor and client experience.
Communicate results & share trends & issues with key stake holders.

Benefits

We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.

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