Sr. North America Onboarding Specialist

Livingston International•Schaumburg, IL

15d•Remote

About The Position

We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs. JOB SUMMARYThe Sr. North America Onboarding Specialist is responsible to maintain overall accountability for all aspects of projects during the entire span (initiate, plan, execute, control, close); must be familiar with project objectives and system scope, as well as the role and function of each team member to effectively coordinate the activities of the team. The Sr. North America Onboarding Specialist must possess the ability to work in a highly customer centric position, while creating and maintaining standards and practices for process documentation. The Sr. North America Onboarding Specialist will demonstrate process improvement techniques, and identify gaps in Livingston processes, while supporting the creation of new implementation procedures and delivering updates in a clear, concise manner.

Requirements

To perform this job successfully, the person must be able to perform each essential duty satisfactorily
Strong working knowledge of all applicable international trade, regulations, procedures, and industry practices
Experience and knowledge with project management and planning
Experience and knowledge in continuous Improvement and Quality Management techniques
Ability to collaborate effectively and communicate (written and verbal) internally and externally with business partners
Results oriented and highly organized - ability to set priorities, develop work schedules, monitor progress towards goals, and track details, information, and activities
Effective interpersonal skills with ability to influence and engage people at various levels in an organization
Strong organizational skills with the ability to meet tight deadlines
Strong customer service orientation
Technically savvy- Microsoft Office, company systems
5 years of related experience

Nice To Haves

Preferred: Associates Degree or post-secondary education
Preferred: Bachelors Degree or equivalent

Responsibilities

Execute the development of plans, identify pertinent resources necessary, prioritize and execute against established plan
Deliver effective communication facilitating interactions both internally and externally
Control all changes or adjustments as necessary; ensure successful completion and handoff within established timeframes
Implement and create a communication schedule with clients and internal business partners as to the progress of the performance and activities
Control and lead meetings, workshops, and client discovery sessions capturing outcome and next steps
Govern the customer communication, owning the partnership between Livingston and the project deliverables during the duration of the onboard
Manage, document, and maintain all supporting information received and delivered
Identify and socialize any risk, opportunities, mitigation strategies and solutions for the desired outcome
Execute reviews and analyze change in regulations/trade initiatives and categorize impact to current processes
Create and identify process improvement and efficiencies and adjust or develop process tools
Manage multiple onboardings simultaneously varying stages of requirements and activity
Perform other related duties as assigned by management
Adhere to established company policies and procedures