Sr Nurse - Clin. Education
WNS Global Services•Houston, TX
•$80,000 - $95,000•Remote
About The Position
This role involves conducting training for staff members on various clinical and operational topics, creating educational materials, developing training schedules, identifying improvement opportunities, and providing coaching to staff. The position requires collaboration with various departments, including HR, Clinical Operations, and Product teams, to ensure effective education delivery and adherence to policies and regulatory requirements. The Sr Nurse - Clin. Education will also be responsible for assessing training effectiveness, advising leadership on performance improvement, and serving as a point of contact for staff questions regarding criteria, policy, and process.
Requirements
- Graduate of an accredited school of nursing, required
- Current, active, and unrestricted RN, LVN, or LPN license in a state or territory of the U.S., required
- 2 years of prior experience in direct clinical care or managed care setting, required
- 1 year of direct virtual and/or face-to-face training experience, required
- 1 year of Utilization Management, Case Management, or Clinical Care Coordination, required
- Ability to flex work hours based on business needs
- Excellent listening, oral, and written communication/presentation skills
- Ability to communicate complex information in a clear and concise manner
- Strong problem solving, interpersonal, and customer service skills in both face-to-face and remote settings
- Ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines
- Ability to recognize potential and actual problems and work effectively within a team to develop appropriate solutions and implement effective action plans to address the problems
- Ability to effectively perform in a fast-paced environment
- Demonstrated knowledge and experience in using critical thinking skills
- Proficient with Microsoft Office Suite and Windows products
- Proficient with setting up webinars and multi-participant conference calls
Nice To Haves
- Remote education/training experience a plus
Responsibilities
- Conducts training for staff members pertaining to Utilization Review process, clinical rules/guidelines, client/module/modality-specific workflows, and software enhancements
- Creates educational material for review tiers by collaborating with key resources across departments to ensure clinical scenarios are properly incorporated into the educational content
- Partners with Workforce Planning to develop training schedules conducive to achieving desired program specific outcomes
- Proactively identifies targeted improvement opportunities
- Partners with Human Resources and Clinical Operation leaders to highlight possible concerns amongst staff
- Conducts focused training to ensure that all staff are properly educated on HealthHelp policies and clinical processes
- Reviews monthly quality audit findings and conducts one-on-one coaching with staff to assist with resolving issues related to education and adherence to process and/or client-specific directives
- Leverages tools and methodologies to assess the effectiveness of educational content and delivery
- Advises Leadership Teams/Medical Director of opportunities for individual performance improvement
- Reviews reports from the Quality Department to identify training opportunities
- Serves as contact point for staff in order to answer questions/provide clarification related to criteria, policy, and process
- Partners with Products to develop training material designed to promote process efficiency and desired program-specific outcomes
- Recognizes and informs management of process/performance gaps and offers solutions
- Adheres to all regulatory requirements and complies with HealthHelp policies and procedures
- Upholds professional standards and performs all work in a manner respectful of others
- Provides a high level of service and support to both internal and external clients
- Promotes business focus which demonstrates an understanding of the company’s vision, mission, and strategy
- Performs other duties as assigned to meet business needs
Benefits
- Medical, dental, and vision insurance
- Paid time off (PTO), holidays, and sick leave
- 401(k) with company match or other retirement plan
- Life and AD&D Insurance
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
