Sr. Non-Retail Program Manager, WWGS - Facility Operations Support

Amazon • Jersey City, NJ

6d • $104,100 - $185,000 • Onsite

About The Position

Amazon's Worldwide Grocery Stores (WWGS), Growth & Development team is searching for a Sr. Program Manager, Distribution Centers & Food Production to join our Facility Operations Support team. In this role, you will lead strategic programs supporting non-retail grocery operations including distribution centers and food production facilities. The PM drives operational improvements, capacity planning, and process standardization across industrial grocery support locations.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
• 2+ years of driving process improvements experience
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• Knowledge of general AI tools

Responsibilities

• Own end-to-end program strategy for 5-10 concurrent initiatives impacting multiple facilities.
• Define program objectives, success metrics, and resource allocation across business units.
• Make trade-off decisions between competing priorities with limited executive guidance.
• Develop multi-year roadmaps for operational capability development.
• Manage program budgets ranging from $1M-$10M annually.
• Design and implement standard operating procedures across 15+ industrial facilities.
• Lead capacity planning initiatives for warehouse expansion, equipment procurement, or process changes.
• Analyze operational data to identify bottlenecks, inefficiencies, and improvement opportunities.
• Participate in facility launches, retrofits, or decommissioning projects.
• Establish performance benchmarks and track operational KPIs across facility network.
• Lead working groups with 15-25 stakeholders from operations, supply chain, engineering, and finance.
• Influence VP-level decision-making through data-driven recommendations.
• Negotiate resource allocation and prioritization with peer program managers.
• Resolve conflicts between competing organizational objectives.
• Partner with legal, safety, and compliance teams on regulatory requirements.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior