Sr Network/VoIP Administrator (Crypto.com Arena)

AEG Worldwide•Los Angeles, CA

2d•$41 - $45•Onsite

About The Position

The Senior Network/VoIP Administrator manages and supports the L.A. LIVE Campus network and VoIP infrastructure. The role covers a broad range of technical tasks including analyzing networks, installing and modifying hardware and software, documenting processes, maintaining equipment, troubleshooting issues, and making repairs. The role is responsible for coordinating daily technology operations including the installation and maintenance of VoIP and network infrastructure across the Campus. Additionally, the administrator supports both venue and Global Technology teams with telecommunications tasks like moves, additions, changes, and everyday operations and events.

Requirements

A minimum education level of: AA/AS Degree (2-year) Information Technology, Computer Engineering or related field.
A minimum of 4-6 years of related work experience in engineering and IT support required.
Experience with the following technologies: Cisco network hardware and software, Cisco Unified Communications hardware and software, SIP trunking, UCCaaS, ServiceNow.
Experience in project participation (including mid-to-large scale projects, and managing multiple projects at one time).
Experience working with Contact Center required, including understanding of call flow design and development.
Experience and full fluency in the following hardware/software: Telecommunications concepts, Industry trends –SIP, VoIP, Contact Center platforms, Incident and Problem Management via ServiceNow, TEM, Cisco Unified Communications Manager, UCCaaS, VoIP/SIP.
Proficiency with Microsoft Office Suite (Outlook; Excel; Word); ability to learn all required business systems.
Ability to rack, stack, and lift IT/Telecom equipment up to 50 pounds.
Knowledge of 110 punch down blocks, ability to crimp RJ45 connectors in T-568B wiring standard.
Excellent customer service and interpersonal skills; ability to communicate effectively with all levels of the organization.
Ability to communicate both orally and in writing in a clear and concise manner.
Ability to work effectively either independently or as a team member.
Ability to prioritize requests, organize, schedule, and coordinate a variety of activities and projects.
Ability to work with cross-functional teams when required.
Ability to configure and troubleshoot network infrastructure including port configurations and plan changes.
Knowledge of the relationships between local, long distance, and wireless services and Telecommunications providers.
Ability to respond to Service Desk requests after hours.
Must be able to work evenings, weekends, holidays, as scheduled.
Must be willing to travel domestically, work extended hours and participate in a 24/7 on-call schedule.

Nice To Haves

BA/BS Degree preferred in Information Technology, Computer Engineering or related field.
Previous experience working in a similar facility environment.
Experience with billing processes preferred, including understanding components and services on the invoices.

Responsibilities

Design and implement short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements in addition to business requirements.
Provision, Deploy, and Support: Cisco VoIP Phones, VoiceMail, analog lines, cable extensions, and events (Completes Adds, Moves and Changes for all internal end users, tenants, and services across the L.A. LIVE Campus).
Manage, review, analyze and maintain the L.A. Live Campus Cisco Call Manager infrastructure.
Monitor systems health and logs daily and address issues or concerns in a timely manner.
Summarize telecommunications data from internal and external sources for weekly, monthly, quarterly, and annual Global Technology dashboards.
Document telecommunications processes and procedures in addition to updating and creating new processes, such as updating existing workflows and building new workflows that help streamline current processes.
Assists, train and provides guidance to other Full-time and Part-Time technicians.
Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization.
Works constantly with Technology Services Ops Analyst to coordinate daily workload.
Collaborate with the Information Security team in regard to data integrity and system best practices.
Create and maintain compliance of documentation with established standards, policies, procedures, and configuration guidelines.
Place and oversee telecom orders with carriers to port services from one technology to another.
Analyze reports from Telecommunications vendors and work with internal and external contacts to take action as needed.
Assist in technical projects such as upgrades to include planning, scheduling, testing, and coordinating.