Engineer Sr, Network

United States Career•Bridgewater, NJ

1d•Onsite

About The Position

Provide Network and Communications support to the Messer North America Business (primary) and Messer South America (secondary for Brazil, Chile, Colombia). Ensure trouble tickets and service requests are handled according to resolution SLAs. Network and Communications services include: LAN, WAN, VPN, WiFi, Remote Access (VPN), Video, Firewall, Security Services and Telephony. Ensure WAN/LAN Services are accurately documented within SolarWinds and ServiceNow CMDB. Work with 1st level Helpdesk and regional IS support teams to provide training and knowledge for efficient network and communications support to the business. Monitor WAN/LAN services to proactively identify service issues, optimal system software and prevent or reduce business impact. Develop and implement network improvement plans based on monitoring results, service history, and business feedback. Responsible for new services, capacity planning, and hardware lifecycle management for communications services. Ensure WAN circuits are optimized and sized according to business requirements. Ensure network components are supportable and plans are maintained for end of life replacements. Raise ServiceNow Incidents for production issues and Technical Requests for enhancement activities and ServiceNow Change requests for all network and communications technical changes. Responsible for communications vendor invoicing review and processing to ensure invoices are accurate and processed monthly and any budget impacts are identified, and vendor disputes are registered if required. Responsible for security compliance with respect to Communications Services delivered to Messer North America. Provision and monitor Wireless network services within Messer North America facilities to meet business.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
Two years of experience working in Networking/Telecommunications supporting multi-site operations.
Experience leading or managing Network/Telecommunications projects and initiatives.
Experience with Cisco LAN Layer 2 and 3 switches.
Experience with Software Defined Wide Area Networking.
Experience with Firewall configuration of rule base, VPN, remote access of Fortinet and Palo Alto platforms.
Knowledge of Cisco WiFi 5 wireless controller and associated Access Points.
Experience with ServiceNow (CMDB, Incident/Change/Request Management).
Experience with SolarWinds or other network monitoring/management tools.

Responsibilities

Provide Network and Communications support to Messer North America and Messer South America.
Ensure trouble tickets and service requests are handled according to resolution SLAs.
Ensure WAN/LAN Services are accurately documented within SolarWinds and ServiceNow CMDB.
Work with 1st level Helpdesk and regional IS support teams to provide training and knowledge.
Monitor WAN/LAN services to proactively identify service issues and prevent or reduce business impact.
Develop and implement network improvement plans.
Manage new services, capacity planning, and hardware lifecycle management for communications services.
Ensure WAN circuits are optimized and sized according to business requirements.
Ensure network components are supportable and plans are maintained for end of life replacements.
Raise ServiceNow Incidents, Technical Requests, and Change requests.
Review and process communications vendor invoicing.
Ensure security compliance with respect to Communications Services.
Provision and monitor Wireless network services.