Sr. Network Engineer (Juniper Operating Systems)

Hewlett Packard Enterprise • Herndon, VA

5d • Hybrid

About The Position

Hewlett Packard Enterprise (HPE) is seeking a Sr. Network Engineer to focus on Juniper operating networking systems. This individual will join a team of HPE Juniper experts to effectively resolve internal and external customer problems, providing extensive and reliable feedback on root cause analysis and future prevention techniques. The role requires a senior-level Network Engineer with extensive experience supporting large-scale networks and broad product knowledge in routing, switching, or security (firewalls). Key aspects of the role include troubleshooting and diagnosing critical and complex network issues, and understanding customer infrastructure and technologies. The position is part of a team known for its technical expertise and ability to resolve customer problems effectively, offering a "white glove" customer experience.

Requirements

• Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent)
• 6 + years of working experience in a network support role, with 3 of these years spent supporting large IP networks.
• 4+ years supporting customers on site and via phone.
• Must be able to support a complex and high-profile customer base.
• Strong communication skills, including influencing and collaboration skills.
• Strong problem-solving skills, applicable to large and complex network scenarios.
• Strong customer management and customer service skills.
• Excellent presentation skills.
• IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers.
• Routing Technologies: OSPF, IS-IS, BGP, MPLS, RSVP-TE, L3VPN, L2VPN.

Nice To Haves

• Working knowledge of EVPN, SR-MPLS, SRV6.
• Working experience with Ixia/Spirent traffic generators, TCP replay tools and network protocols analysis tools.
• Working experience with: Linux, FreeBSD, Scripting languages (Shell, Python, Slax, Perl).

Responsibilities

• Handle high priority issues for a small subset of top HPE Juniper Networks customers on specific Juniper Networks products (MX, PTX, ACX).
• Build productive and collaborative trust-based relationships with assigned accounts.
• Take ownership of high priority or sensitive customer issues, ensuring prompt network services restoration and issue resolution to the customer's satisfaction using a systematic problem-solving approach.
• Work closely with various technical teams to ensure knowledge transfer of customer networks, issues, teams, and solutions.
• Keep management informed of all sensitive issues.
• Work with various technical teams within Juniper Networks and provide input on new products and feature improvements for reliability, availability, and serviceability.
• Work closely with Service Managers to support them in gaining a good understanding of technical issues and their resolution, and support them in driving high-profile technical escalations.
• Participate in customer conference calls and/or face-to-face customer meetings to discuss technical issues.
• Develop and maintain skills in core products and technologies, and highlight any need for training as customer networks evolve.
• Contribute to technical documentation (White Papers, KB, Troubleshooting Guides) for internal and external use.
• Document technical support issues using available tools.

Benefits

• Health & Wellbeing comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development programs catered to helping you reach any career goals.
• Unconditional Inclusion: flexibility to manage work and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior