Sr. Mobility Engineer

Compass Pointe Consulting•Washington, WA

21h•Hybrid

About The Position

The Sr Mobility Engineer will perform the following duties: Engineering, design, development, support and administration for mobile based solutions and standards for Workspace One environments. Provide support for mobile applications such as Office 365 as needed. Perform configuration management, technical support, application support and corresponding documentation. Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community. The Senior Mobility Engineer will serve full-time to assist with system administration activities relating to ever evolving mobility systems and applications. The Senior mobility engineer will assist the UEM team with various tasks which include, but are not limited to: Provide technical support for all mobile device issues via our ticketing system, telephone, or email. Coordinate and assist with the installation and maintenance of mobile platforms software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed. Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction. Perform configuration management and develop supporting documentation. Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.

Requirements

4 + years strong operation support experience with Windows Server 2019 or greater
Experience with Windows Server Management and Vulnerability Remediation Patching
4+ years operations support experience with Workspace One UEM mobile device platform
Must be able to work core (8:30am – 5:00pm) business hours 8 hours a day onsite in Washington DC, excluding federal holidays and when work is done for system maintenance.
Must be able to work from home/remote when requested by COTR using House supplied equipment.
Must be able to work during some planned maintenance windows between 9pm and 5am as part of maintenance activities.
If the candidate has reliable high-speed internet, the work can be completed off-site (home) using House supplied laptop(s).
Available to work on a flexible schedule and participate in 24x7 on-call technical support.

Nice To Haves

5 + years operations support experience with MDM design and implementation desired
Workspace One UEM
Workspace One Access
Microsoft Office 365 applications
Microsoft Active Directory
Windows Server Administration

Responsibilities

Engineering, design, development, support and administration for mobile based solutions and standards for Workspace One environments.
Provide support for mobile applications such as Office 365 as needed.
Perform configuration management, technical support, application support and corresponding documentation.
Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.
Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
Coordinate and assist with the installation and maintenance of mobile platforms software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
Perform configuration management and develop supporting documentation.
Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.