Sr. Mobile Service Technician, San Diego

Lucid Motors•San Diego, CA

17h•Remote

About The Position

The Sr. Mobile Service Technician is a unique position that covers field service repairs. This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles in the field. Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.

Requirements

4+ years of experience as a Service Technician or Diagnosis Technician
ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS) – (Required)
Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains
Experience in luxury automobile repair environments
Self-sufficient, highly organized and comfortable working independently and as part of a team
Customer facing experience exhibiting excellent written and verbal communication skills
Proficient in Microsoft Office as well as learn proprietary DMS software
Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis
EPA 609 Certification
Willingness to complete Lucid provided CPR training post hire
Valid driver’s license with no suspensions within the past year.
Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Nice To Haves

Previous Mobile Service Technician experience
ASE Certified Master Technician

Responsibilities

Confidently repair electro-mechanical issues and perform diagnostics
Ability to perform advanced EV repairs at partner locations and Service Centers
Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems
Follow correct repair order documentation procedures, i.e. The Three C's
Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
Accurately document client concerns for diagnosis and repair
Invoice and collect payment
Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
Review appointment schedule to plan travel time and visit duration for mobile services
Ability to travel in assigned territory and other service locations
Other duties as assigned