Sr Mgr, Technical Program Management

Paymentus Group Inc•Richmond Hill, ON

16h•CA$110,000 - CA$150,000•Onsite

About The Position

The Senior Manager, Technical Project Management is responsible for leading the successful execution of a portfolio of technical product initiatives across product support, client-driven enhancements, production defects, and strategic product delivery. This role provides leadership across multiple technical project streams, ensuring high-priority product issues, small enhancements, new client requirements, and high-visibility biller needs are delivered with speed, quality, and strong cross-functional alignment. This role bridges Product, Engineering, QA, DevOps, Implementation, Account Management, Compliance, and senior leadership to ensure product commitments are prioritized, planned, executed, and delivered effectively. The ideal candidate has strong technical project management experience in software/SaaS environments, with the ability to understand APIs, integrations, release processes, defects, system dependencies, technical constraints, and client-impacting product issues. This person must be comfortable operating in a fast-paced environment where priorities shift, client needs are urgent, and delivery decisions require strong technical judgment and stakeholder management.

Requirements

8+ years of experience in technical project management, program management, product delivery, software delivery, or technology portfolio management, preferably within software, SaaS, fintech, payments, billing, banking, insurance, or other regulated technology environments.
Strong experience delivering client-facing technology solutions, including enterprise platforms, APIs, system integrations, product enhancements, production defect resolution, new client requirements, and high-visibility biller or customer requests.
Strong working knowledge of Agile delivery practices, SDLC, PDLC, QA processes, release management, production support workflows, and cross-functional delivery planning.
Ability to manage complex delivery priorities, technical dependencies, escalations, delivery risks, scope trade-offs, release readiness, and post-release validation across multiple teams.
Proven ability to collaborate effectively with Product Managers, Engineering Leads, QA, DevOps, Implementation, Account Management, Compliance, Release Management, and senior leadership.
Strong technical fluency across APIs, web services, system integrations, data flows, environments, deployments, defect triage, root cause analysis, regression testing, and production monitoring.
Experience establishing portfolio-level visibility through delivery metrics, dashboards, reporting, backlog health reviews, defect aging, throughput, SLA tracking, and executive-level status updates.
Strong communication skills with the ability to translate complex technical issues into clear business updates, risks, decisions, and recommendations for senior stakeholders.
Experience using delivery and reporting tools such as Jira, Confluence, Azure DevOps, GitHub, Bitbucket, or similar platforms.
The candidate must be technically fluent enough to work effectively with engineering teams, understand technical constraints, ask the right questions, challenge assumptions, and communicate delivery risks clearly.

Nice To Haves

PMP, PMI-ACP, CSM, SAFe, or similar project/program delivery certifications are considered an asset.
Experience using AI-enabled tools to support delivery planning, documentation, QA, defect analysis, reporting, product development, or operational efficiency is considered an asset.

Responsibilities

Lead the delivery of a portfolio of technical product initiatives, including product defects, small product enhancements, client-specific requirements, high-visibility biller requests, and strategic product improvements.
Oversee delivery timelines, scope, dependencies, risks, and execution plans across multiple product and engineering teams.
Ensure product commitments are properly prioritized, planned, tracked, and delivered in alignment with business goals, client expectations, and operational readiness.
Partner with Product Managers, Engineering Leads, QA, DevOps, Implementation, Release Management, Account Management, and Compliance to drive successful delivery outcomes.
Provide leadership oversight for critical client-facing issues, escalations, and high-impact product delivery requests.
Oversee the intake, prioritization, planning, and delivery of product defects, minor enhancements, client-driven requests, and high-visibility biller requirements.
Partner with Product and Engineering to assess business impact, technical complexity, urgency, and delivery feasibility.
Ensure critical defects and client-impacting issues are triaged effectively, assigned to the right teams, and driven to resolution.
Support prioritization decisions by balancing client urgency, product roadmap commitments, technical debt, regulatory needs, and operational impact.
Track delivery progress from intake through development, QA, UAT, release, and post-release validation.
Establish and maintain governance practices across the product delivery portfolio, including status reporting, escalation management, RAID tracking, delivery reviews, and executive updates.
Provide clear, concise, and actionable updates to senior leadership on portfolio health, risks, blockers, delivery trends, and key decisions required.
Act as a key liaison between Product, Engineering, Implementation, Account Management, Professional Services, Release Management, Finance, Compliance, and Operations.
Ensure stakeholders have visibility into delivery progress, trade-offs, risks, release readiness, and client-impacting dependencies.
Drive alignment across teams to ensure strategic priorities, client commitments, and technical delivery plans remain connected.
Work closely with Engineering and technical teams to understand solution design, API integrations, platform dependencies, technical constraints, defect root causes, release impacts, and implementation considerations.
Ensure technical delivery plans account for development, testing, code review, environment readiness, deployment, release coordination, and production validation.
Support technical issue resolution by facilitating root cause analysis, dependency mapping, impact assessment, and cross-team coordination.
Partner with QA and DevOps to improve testing readiness, deployment reliability, defect prevention, and release quality.
Translate complex technical issues into clear business language for non-technical stakeholders and executive audiences.
Proactively identify risks, blockers, resource constraints, technical dependencies, and delivery issues that may impact product commitments or client outcomes.
Continuously improve delivery processes across the product development lifecycle to reduce cycle time, improve predictability, and increase delivery quality.
Identify opportunities to streamline intake, prioritization, grooming, development handoff, QA validation, release readiness, and post-release support.
Define and monitor delivery KPIs such as cycle time, lead time, throughput, defect aging, backlog health, release readiness, SLA adherence, and delivery predictability.
Introduce scalable operating practices, templates, dashboards, and governance routines to improve portfolio visibility and execution consistency.
Drive adoption of Agile delivery practices, continuous improvement, automation, and data-driven decision-making across product teams.