Sr Mgr, Solutions Architecture & Global Education Services
About The Position
Lead the North America Solution Architecture and Global Education & Enablement teams for Philips Enterprise Imaging, driving innovative solution design, AI-powered learning, and world-class customer enablement that helps healthcare organizations maximize the value of our Enterprise Imaging solutions. Lead and develop high-performing Solution Architecture and Global Education & Enablement teams responsible for supporting Sales, Professional Services, and Enterprise Imaging customers across North America and globally. Drive solution architecture standards, customer enablement strategies, and technical and clinical training programs that accelerate customer adoption and improve implementation success. Partner cross-functionally with Sales, Product Management, Engineering, Professional Services, Clinical Consulting, Technical Services, and Customer Success to deliver scalable, customer-focused solutions and learning experiences. Modernize technical and clinical education by leveraging artificial intelligence (AI)-enabled learning, certification programs, and knowledge management strategies that build organizational capability. Support strategic customer engagements while establishing key performance indicators, continuous improvement initiatives, and best practices that enhance customer outcomes and business growth.
Requirements
- 10+ years of experience in Enterprise Healthcare Information Technology (IT), Enterprise Imaging, Radiology Informatics, or Picture Archiving and Communication Systems (PACS)
- 5+ years of leadership experience managing Solution Architecture, Customer Enablement, Professional Services, or Technical Education teams
- Strong knowledge of Enterprise Imaging, PACS, Digital Imaging and Communications in Medicine (DICOM), Health Level Seven (HL7), cloud technologies, healthcare workflows, enterprise software solution consulting, and customer-facing technical engagements
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a relevant work related experience (14 years)
- Collaborative, customer-focused leader with exceptional communication and stakeholder management skills
- Ability to develop high-performing teams, drive organizational change, and deliver impactful technical and clinical education for a global audience
- Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation
Nice To Haves
- Experience with Philips Vue PACS, Enterprise Imaging cloud solutions, AI-powered learning platforms, and digital enablement tools
- IT Infrastructure Library (ITIL), Microsoft Azure, Amazon Web Services (AWS), Agile, or similar industry certifications
Responsibilities
- Lead and develop high-performing Solution Architecture and Global Education & Enablement teams
- Drive solution architecture standards, customer enablement strategies, and technical and clinical training programs
- Partner cross-functionally with Sales, Product Management, Engineering, Professional Services, Clinical Consulting, Technical Services, and Customer Success
- Modernize technical and clinical education by leveraging artificial intelligence (AI)-enabled learning, certification programs, and knowledge management strategies
- Support strategic customer engagements while establishing key performance indicators, continuous improvement initiatives, and best practices
Benefits
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
