Sr Mgr Service Scheduling

DART (Dallas Area Rapid Transit)•Headquarters, KY

12d•$86,922 - $143,421•Onsite

About The Position

Manages the scheduling of all bus and rail service operated by DART and its contractors to assure attainment of DART's on-time performance and cost efficiency goals; oversees the vehicle blocking and runcutting processes in accordance with established standards and guidelines, providing for cost effective utilization of manpower and revenue vehicles; provides for the supervision and development of a professional staff of schedule analysts, as well as support positions.

Requirements

Bachelor’s degree from an accredited college or university in Urban Planning, Transportation Planning/Engineering, Public Administration, Business or a related field.
Seven (7) years of progressively responsible experience in transit operations and scheduling, with at least three (3) years of experience supervising transit scheduling personnel.
Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.
Knowledge of budget development/analysis, and operational cost factors.
Proficiency of PC software applications to include Microsoft Office or other related software applications.
Analytical and creative skills to find solutions to complex interpersonal, technical and administrative problems.
Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Ability to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
Ability to step up to conflicts, seeing them as opportunities. Read situations quickly. Good at focused listening. Can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.
Ability to blend people into teams when needed. Creates strong morale and spirit in his/her team. Shares wins and successes. Fosters open dialogue. Lets people finish and be responsible for their work. Defines success in terms of the whole team. Creates a feeling of belonging in the team.
Ability to provide challenging and stretching tasks and assignments. Holds frequent development discussions. Is aware of career goals for each direct report. Constructs compelling development plans and executes them. Is a people builder.
Ability to accurately scope out length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results.
Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
Ability to read complex materials such as technical manuals and engineering blueprints, and concentrate on details when developing employee performance plans, developing and monitoring division budget, or directing and overseeing project engineering activities.

Responsibilities

Manages and oversee all staff, consultants and data collection efforts necessary to support the scheduling of equipment and manpower to assure effective utilization of available resources; supports the projection of future requirements for equipment and manpower.
Oversees the implementation, maintenance, and daily use of computer scheduling software systems necessary to support the efficient development of bus/rail schedules and operator runcuts, and rosters.
Manages the production of scheduling databases to support a variety of customer information and operator/payroll management functions within the organization.
Manages the production of the operator route guides and detailed operating instructions for the Transportation Department.
Analyzes existing bus schedules and runtimes to assure schedules meet on-time performance and cost effectiveness objectives.
Oversees development of schedule modifications and new schedules to support the implementation of new routes and services and to achieve required reliability and efficiency of transit service.
Directs, supervises and evaluates the performance of work of staff members to ensure compliance with work programs, timelines, and budgets.
Responsible for the analysis of service and scheduling projects to determine status, compliance with requirements, cost-effectiveness and timelines.
Makes changes or modifications to ensure compliance with established project objectives.
Performs technical review of projects and prepares technical reports and correspondence.
Remains current on new industry trends, methods, and technology.
Makes formal presentations to management as required to communicate project(s) performance.
Develops, submits for approval, and monitors project and contract budget(s) and takes action to correct variances and participates with periodic budget reviews.
Prepares a variety of reports for management review.
Performs other related duties as assigned.