Sr. Mgr, Product Support

Lam Research • Fremont, CA

3d • $146,000 - $311,000 • Onsite

About The Position

At Lam, you'll be part of a growing global Product Support Engineering team, working with the Product group, Engineering groups, and Field Engineering teams, supporting a wide range of Equipment Intelligence (EI) products for customers worldwide. Oversee the technical support for company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: EI applications, EI infrastructure, servers, and networking systems.

Requirements

• Bachelor’s degree in engineering, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in semiconductor equipment support.
• 3+ years in a people management capacity.
• Proficiency with Linux systems, including command-line tools, scripting, and server management.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Excellent written and verbal communication skills.
• Fluent in English.
• Strong presentation skills.
• Strong teamwork skills.
• Ability to establish successful relationships in a multicultural environment with external and internal customers.
• Ability to work in a matrix environment.

Nice To Haves

• Willing to travel both domestically and internationally as required up to 20%

Responsibilities

• Supervise engineers who respond to situations where standard procedures have failed to isolate or fix problems in non-functioning EI systems or software.
• Establish and maintain lines of communication with design engineering and software development on design, reliability, and maintenance issues.
• Ensure that engineers are current with the latest upgrades and/or new releases.
• Be involved in customer installation and training programs.
• Select, develop, and evaluate personnel to ensure the efficient operation of the team.
• Direct and supervise the day-to-day work of your direct reports.
• Be responsible for the annual Performance Management & Development exercise of your direct reports.
• Develop and mentor high-potential personnel to continuously build a stronger team as well as provide opportunities for qualified internal personnel.

Benefits

• Our Perks and Benefits At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager