Sr Mgr Product Management

Staples Canada • Framingham, MA

9h

About The Position

Staples is business to business. You’re what binds us together.
Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.
The Senior Manager of Product Management is a pivotal role that drives the product roadmap and product development of a set of digital products. This individual will understand market dynamics and the competitive landscape to develop a long-term product vision that addresses customer needs.

Requirements

• Intellectually Curious and Continuous Learner- interesting in asking “why” and not afraid to explore or suggest crazy ideas; comfortable with ambiguity, a hunger to learn, and a seeker of new challenges.
• Communicator and Influencer- effective at communicating complex ideas clearly to various audiences; able to rally associates to work with you to solve problems.
• Trusted Collaborator and Team Player- build long-lasting relationships; enjoy working with diverse people and driving the team toward a common goal; ability to put the team before yourself.
• Customer Centric and Passionate- demands the customer is the focal point of all decisions; a desire to fully understand customer needs; a bias towards action and eagerness to get it right when encountering
• Strong analytical skills and data-driven decision-making capabilities.
• Demonstrated ability to develop innovative solutions to complex problems.
• Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.
• 8+ years of experience in product management or a related field, with a strong focus on eCommerce.
• 3+ years of management experience, leading product management teams or similar.

Nice To Haves

• Master’s degree in a related field.
• Able to translate business strategy and analysis into consumer facing digital products.
• Experience in the specific industry (e.g. B2B, supply chain, office supplies).
• Demonstrated experience as a data platform / CDP product manager enabling personalization at scale (Customer 360, profile unification, identity resolution, audience management)
• Strong working knowledge of modern data warehouse platforms/tools (e.g., Snowflake) and how they power analytics + activation use cases.
• Familiarity with MarTech + eCommerce data integration and architecture (e.g., Marketo, Adobe Analytics / Adobe Experience Platform) and ability to evangelize customer-focused product ways of working cross-functionally.

Responsibilities

• Conduct market research and competitive analysis to create a product vision.
• Develop and manage the product roadmaps for a set of products
• Lead the product planning process form grooming the backlog to prioritization to developing epics and user stories.
• Partner with cross-functional business and tech teams to ensure alignment
• Manager a team of product owners through ongoing coaching and development
• Own and evolve the Customer Data Activation / CDP roadmap, translating business outcomes into clear epics, stories, and quarterly plans that enable scalable personalization across customer touchpoints.
• Bring strong expertise in audience strategy, segmentation, and measurement—partnering with Marketing and eCommerce to define lift targets, success metrics, and test‑and‑learn approaches that demonstrate conversion and revenue impact.
• Lead cross‑functional data activation delivery by aligning product, engineering, and data teams on events, pipelines, APIs, and integrations to support consistent, scalable audience management and activation.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager