Sr Digital Product Mgr

Consumers Energy•Jackson, MI

4d•Onsite

About The Position

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa. Location : This position is onsite minimally 3 days a week at One Energy Plaza located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). General Summary of Job Responsibilities The Applications and Analytics team is at the heart of innovation, powering Michigan’s future by crafting cutting-edge digital solutions that transform how our customers and communities experience energy. Guided by our Digital First strategy, we harness modern technical practices and agile methodologies to create intuitive, impactful software that drives measurable business value and enhances user experiences. Join a dynamic team where collaboration, creativity, and impact converge! We partner closely with business teams to uncover digital opportunities, prioritize high-impact outcomes, and deliver trustworthy, user-friendly technology. By embracing our CE Way principles—engaging on solutions, illuminating priorities, and minimizing waste—we build systems that are simple, helpful, and valuable. If you’re passionate about innovation, community, and shaping a sustainable energy future, come grow with us at Consumers Energy! The Senior Digital Product Manager oversees ServiceNow and Clarity product development and strategic direction, ensuring alignment with business architecture and long-term organizational objectives. This role requires deep expertise in business processes and data, ownership of the product roadmap, and advanced capacity management skills. The Senior Digital Product Manager leads backlog prioritization, manages complex changes, and makes key decisions regarding product features while crafting detailed user stories. They drive measurable outcomes by linking product value to KPIs and ensuring compliance with rate case and regulatory requirements. As a trusted business partner, they cultivate strong cross-functional relationships to guide product direction and execution.

Requirements

Ability to coach, mentor, and teach others.
Strong capability to build and maintain cross-functional relationships.
Excellent written and verbal communication skills, with the ability to tailor messaging to both technical and non-technical audiences.
Skilled in making complex decisions in dynamic environments.
Strong conflict resolution, collaboration, and negotiation abilities.
Advanced understanding of product management frameworks.
Strategic thinking and strong problem-solving skills.
Ability to balance short-term needs with long-term strategic goals.
Ability to lead and inspire teams without direct authority.
Strong ability to manage ambiguity and make high-stakes decisions in a fast-paced environment.
Bachelor's degree in business administration, computer science, engineering or a related discipline with four (4) or more years of applicable experience [OR] Associate's degree in business administration, computer science, engineering, or a related discipline with six (6) or more years of applicable experience [OR] High School Diploma/GED with degree with eight (8) or more years of applicable experience

Nice To Haves

Four (4) or more years of experience working on a ServiceNow and/or Clarity platform team.
Strong knowledge and understanding of key ServiceNow modules, including IT Service Management (ITSM), Software and Hardware Asset Management, Event Management, Certificate Management, Vulnerability Response, Human Resources Service Delivery, and Unified Portal.

Responsibilities

Define and own the strategy and roadmap across a product family, ensuring compliance with regulatory, legal, and ethical standards.
Lead cross-functional teams to deliver high-quality product outcomes aligned with roadmap commitments.
Facilitate visibility into capacity and demand to optimize workflow and resource allocation.
Ensure team alignment with strategy, budget, and financial guidelines.
Create transparency and alignment on the product roadmap within the product family.
Ensure teams within their span of control consistently produce metrics and leverage them for continuous improvement.
Drive prioritization based on business impact, customer value, and required effort.
Lead discovery and research initiatives to deeply understand customer needs, market trends, and competitive dynamics.
Measure product performance using data analysis and customer feedback to drive iterative improvement.
Collaborate effectively with cross-functional experts to identify, evaluate, and make informed trade-off decisions.
Develop business cases and justifications to support product backlog funding requests.
Identify key uncertainties and determine methods to reduce them, including data gathering and experimentation.
Assess opportunity spaces to determine potential value and return on investment (ROI).
Mentor product managers within and across the product family and contribute to the advancement of product management best practices and tools.
Perform other duties as assigned or as necessary.