Sr. Digital Product Manager

White Cap Management•Atlanta, GA

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Responsible for translating business priorities into high-impact product improvements. Partner closely with Engineering, Design, Analytics, Merchandising, and Operations to deliver measurable customer and business value in a complex B2B environment.

Requirements

Typically requires a bachelor’s degree and 10+ years of experience in a related field OR MS/MA and generally 8+ years of experience in a related field.
Maintains expert knowledge in area of responsibility with a strong understanding in adjacent areas for the development of creative solutions.

Nice To Haves

Experience owning the full product lifecycle from discovery through delivery and optimization.
Experience in B2B eCommerce or complex digital platforms.
Experience working closely with cross-functional teams within Agile environments.
Familiarity with core eCommerce capabilities (search, checkout, pricing, promotions, order management, etc.), and experience supporting outcome-based roadmaps tied to revenue or operational KPIs (key performance indicators).
Strong analytical skills and comfort using large data.
Understanding of the market, and customer orientation to drive decisions.
Excellent partnership with stakeholders and be an evangelist of product mindset.

Responsibilities

Owns the vision, roadmap, and delivery for a core eCommerce capability or journey area (e.g., Browse & Search, Pricing & Checkout, Account & Reordering).
Translate White Cap's business goals & customer problems into clear product outcomes and success metrics, balancing near-term revenue impact with long-term platform scalability and maintainability.
Make prioritization decisions across competing stakeholder needs using data and customer insights.
Understands professional buyer workflows, including job-site needs, reordering behavior, and account-based purchasing.
In partnership with design, map, analyze, and optimize customer journeys within the product area for viability as design looks at usability, bringing the voice of the customer (VoC) to the teams, incorporating qualitative research and behavioral data into product decisions.
Defines KPI's (Key Performance Indicators) and dashboards to measure product performance and outcomes, design and execute A/B tests (split test) and experiments to validate hypotheses, use data and VOC/VOF to size opportunities, evaluate trade-offs, and iterate quickly post-launch before moving to the next new experience.
Leads empowered product teams across Engineering, UX, and extensions of the teams within analytics, merchandising, supply chain, and operations.
Partners closely with commerce and experience leaders to assure alignment between customer experience and commercial outcomes, clearly communicate priorities, trade-offs, and results to stakeholders.
Writes clear product requirements, user stories, and acceptance criteria that are outcome-oriented, building a flow for continuous discovery across the disciplines, and as you partner with other product leaders.
Works in an Agile environment for the team's success, own backlog health, sprint planning, release readiness, and post-launch optimization.
Analyze outcomes and KPIs after each sprint that will drive the next, and ensure measurable impacts that are supported by high-quality launches.
Consults with senior management on solution development for complex strategic and technical business issues.
Independently solves unique and complex problems that have a broad impact on the business.
Establishes operational plans for assigned area.
Acts as a strategic advisor and uses expert skills to contribute to the development of strategic company objectives.
Guides and mentors staff at all levels, provides advice to senior management on complex and strategic issues, and may lead or manage complex projects with dotted line responsibility.