Sr Mgr Operations Bus Lead

Staples • Framingham, MA

43d • Onsite

About The Position

As a Senior Manager Operations Business Lead, you will play a pivotal role in our Supply Chain division, located in Framingham, MA. You'll drive the scalability and efficiency of Marketplace operations, resolving operational challenges, lowering cost structures, and improving delivery speeds to achieve greater buy box win attainment. Your management of 3PL partnerships will directly contribute to our $800M 2026 Marketplace Budget, increasing revenue growth, customer satisfaction, and cost efficiency. You will serve as a strategic advisor to senior leadership, translating business objectives into operational strategies and supporting scalable infrastructure for future growth. Operating with significant autonomy, you'll provide strategic recommendations to executive leadership and make independent decisions on high-impact issues. Our supply chain team thrives by pairing innovative technology with dynamic employees, collaborating across distribution, fulfillment, fleet, furniture installation, and professional teams to deliver state-of-the-art products and expertise.

Requirements

• Bachelor's degree in a relevant field or equivalent work experience
• 8+ years of experience in operations or supply chain management
• Proven track record of driving operational improvements
• Strong analytical skills and experience with performance metrics
• Experience leading cross-functional teams and strategic initiatives
• Strong strategic thinking and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to lead through influence and drive cross-functional collaboration
• Adaptability in a fast-paced, high-growth environment
• Customer-centric mindset with a focus on continuous improvement

Nice To Haves

• Master's degree (MBA or equivalent)
• Experience in a high-growth e-commerce or marketplace environment
• Familiarity with supply chain systems and data analytics tools

Responsibilities

• Drive the scalability and efficiency of Marketplace operations
• Resolving operational challenges
• Lowering cost structures
• Improving delivery speeds to achieve greater buy box win attainment
• Management of 3PL partnerships
• Serve as a strategic advisor to senior leadership
• Translating business objectives into operational strategies
• Supporting scalable infrastructure for future growth
• Provide strategic recommendations to executive leadership
• Make independent decisions on high-impact issues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Number of Employees: 5,001-10,000 employees