Sr Operations Team Lead

Bank of America•Dallas, TX

11d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line. The Securities Settlement and Custody Operations group plays a significant role within Wealth Management Operations (WMO). The organization is responsible for Clearing & Settlement for various Pierce and Private Bank distribution channels, servicing Private Bank Securities on PACE, Fund Relationship and Onboarding Mutual Fund & Alternative Investments. The Senior Operations Team Lead is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line. Opportunities exist for team members to develop leadership, project management and technological skills. The role provides an opportunity to liaise with fund companies and transfer agents to acquire knowledge related to technology business requirements, product fees and billing as well as trading.

Requirements

Leadership Development
Performance Management
Process Management
Process Performance Management
Talent Development
Account Management
Client Management
Customer Service Management
Relationship Building
Business Operations Management
Policies, Procedures, and Guidelines
Risk Management
Proven history of performing accounting and reconciliations functions.
Proven history of effective ownership and accuracy with an emphasis on attention to detail
Intellectually curious with a desire to identify and implement innovative solutions
Ability to prioritize and handle multiple job related duties including day to day tasks and project work in a deadline oriented environment
Ability to think critically while effectively managing and finding resolutions to complex situations independently
Acts proactively to identify, control, and mitigate risks
Excellent follow-up and organizational skills
Provide outstanding personalized service and exhibit professionalism in all situations
Proficient in Microsoft Office Suite with a strong background in Excel

Nice To Haves

Knowledge of Alternative Investments
Knowledge of Accounting and Financial Statement audits

Responsibilities

Resolves day-to-day problems and executes deliverables within the business unit
Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Manages team workload and provides oversight and direction to team
Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
Maintains internal, operational, and financial controls and works within risk appetite of the business unit
Monitor accounting transactions and completion of annual financial statements and related activities for Charitable Gift Funds.
Review of onboarding documents received from fund companies which provide instructions for the setup of Mutual Funds, Alternative Investments, Unit Investment Trusts, and various other products
Analysis of received data to ensure system supportability
Coordinates and manages team workflow across various systems to ensure daily processes are completed accurately and deliverables are met
Provides day-to-day training and coaching to team members while addressing employee inquiries and escalations
Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate
Conducts quality assurance reviews and provides routine supervisory manager approvals
Testing of system enhancements based upon business initiatives
Frequent communication with internal and external business partners
Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions
Identifies and recommends opportunities for process improvement and risk mitigation to senior management
Represents the team on various stakeholder calls and meetings
Involved in numerous initiatives to support the business, including building relationships, improving processes and supporting projects.