Sr Mgr Digital Prod Mgmt (Customer Facing)

Consumers Energy•Jackson, MI

3d•Hybrid

About The Position

The Senior Manager, Digital Product Management leads a portfolio of digital products and a team of Product Managers responsible for delivering measurable business outcomes through technology. This role owns multi-year (1–4 year), feature-level product and capability roadmaps and ensures alignment across business strategy, enterprise architecture, and technology execution. As a senior product leader, this individual partners closely with leadership to shape long-term investment priorities while working hands-on with IT and engineering leaders to solve complex problems, manage trade-offs, and deliver scalable, secure, and sustainable solutions. This leader establishes product management standards, operating models, and talent strategies for the group, coaching and developing Product Managers across strategy, discovery, delivery, and value measurement. They balance near-term delivery with long-term platform health, organizational capability, and customer value.

Requirements

Bachelor’s degree in Business Administration, Computer Science, Data Science, Information Systems, Engineering, or a related field, with seven (7) or more years of experience in digital product management, including direct management of multiple Product Managers concurrently.
Demonstrated success in owning product strategy, roadmaps, and prioritization at scale.
Experience partnering closely with both business leaders and IT/engineering teams.
Associate degree with nine (9) or more years of relevant experience
High school diploma or GED with eleven (11) or more years of relevant experience

Nice To Haves

Skilled in making complex decisions in ambiguous, fast-paced environments.
Understands how product, technical, and organizational systems scale over time.
Connects product decisions to business performance, KPIs, and ROI.
Communicates clearly with both technical and non-technical audiences; influences without direct authority.
Demonstrated ability to define and lead multi-year product strategies across a portfolio.
Deep knowledge of modern product practices, discovery methods, and value measurement.
Effectively engages with engineering and IT partners on systems, architecture, and trade-offs.
Proven ability to coach, mentor, and develop Product Managers and future leaders.

Responsibilities

Develop Technology & IT Partnerships: Build strong partnerships with IT, engineering, and architecture leaders to shape solution direction, prioritize work, and ensure product outcomes align with enterprise standards for security, resiliency, data integrity, and long-term system health. Translate technical considerations into clear business, risk, and investment implications to support leadership decision-making.
Drive Operating Model & Culture: Deploy and integrate an operating model and culture that advances agile, product-centric ways of working appropriate for large-scale, regulated environments. Improve flow, predictability, and outcomes while influencing cross-functional leaders on digital investment and delivery expectations. Model inclusive, psychologically safe, and data-driven leadership grounded in customer empathy and continuous improvement.
Own Product Strategy & Business Leadership: Define and drive the product vision and multi-year roadmaps for a portfolio of digital products. Ensure alignment with business strategy, customer needs, regulatory requirements, and long-term enterprise value. Balance near-term delivery priorities with sustainable platform, data, and architectural strategies to maximize impact and ROI.
Lead Product Execution & Prioritization: Oversee portfolio prioritization and delivery by establishing clear frameworks that balance customer value, business impact, technical complexity, risk, and capacity. Lead complex trade-off decisions, ensure alignment across roadmaps and dependencies, and apply senior product judgment to resolve cross-domain challenges and escalations.
People Leadership & Talent Development: Lead, coach, and develop Product Managers across experience levels, setting clear expectations for excellence, accountability, and collaboration. Establish product management standards, define career paths, and execute long-term talent and capability development strategies, including mentoring and succession planning.
Perform other duties as assigned or as necessary.