Sr. MFH Technology Innovation Project Manager

Sunrun•Daisetta, TX

About The Position

The Sr. MFH Technology Innovation Project Manager is a mission-critical role designed to bridge the gap between our Multi-Family Operations and Technology functions. Serving as a hybrid Technical Project Manager, Data Analyst, and Operations Administrator, this role ensures the successful delivery of our technical roadmap.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business Management, or specialized training/ project management certifications; or equivalent work experience
Minimum of 3 years of operations, business systems, or a related technical-operational role.
Demonstrate advanced proficiency in Salesforce, JIRA, Reporting, and process mapping tools like LucidChart.
Demonstrates strong proficiency of with Excel/Google Sheet formulas and functions
Demonstrates strong attention to detail, accuracy and exceptional organizational skills
Ability to think outside the box, leveraging creative thinking, and advanced creative problem solving skills
Ability to understand business needs and translate them into data and IT requirements
Able to present complex technical information in an easy-to-understand and actionable format for the business.
Ability to define and organize tasks, conduct prioritization, and deliver in a timely fashion
Excellent written and oral communication skills
Ability to work independently with minimal supervision
Strong desire to understand the operation of the business and root cause for outcomes
Collaborative, working with colleagues from across the organization to drive outcomes and share knowledge
Show a proven track record of managing technical projects from inception through final rollout with a focus on user acceptance testing.

Nice To Haves

Knowledge of Commercial Solar Installation or similar processes is a benefit
Experience with Tableau, Snowflake, SQL, and similar platforms/coding languages

Responsibilities

Manage the end-to-end JIRA lifecycle, including ticket scoping, drafting, submission, and user acceptance testing (UAT) for all department operational tech initiatives.
Supports the identification, cause, and resolution of various bugs as they arise.
Provide direct oversight and execution of data loads, scrubs, and one-off reporting to ensure data integrity across systems.
Develop and maintain comprehensive initial SOPs, process maps, and training materials to ensure scalable and consistent workflows across the department.
Identify and support implementing automation opportunities such as CRM integrations to workflow management, ERP Integrations, and AI integrations.
Act as the primary liaison and subject matter expert between cross-functional teams (such as Business Operations, Incentives, Project Management, Construction Management, Site Survey, Sales, Development, Design, and Interconnection/Permitting) and technology teams to manage day-to-day technical execution and release communications.
Support new product launches and technical initiatives to ensure full operational adoption of the new tools through clear documentation and support.
Create scripts and write formulas to create automations, process improvements, and for reporting of analytics.
Manage and enhance project pipeline reporting, providing a clear picture of the current status and a forecast of potential future issues.
Supports troubleshooting for all cross-functional teams, tools, etc., including access issues, complex reporting, and more.
Proactive identification and management of various issues that may lead to technical issues.