Sr. Member Service Officer (Culver City)

First Entertainment Credit Union•Culver City, CA

14d•$26 - $32•Onsite

About The Position

First Entertainment Credit Union is seeking a Sr. Member Service Officer to deliver an excellent service experience to current and potential members. The role builds member relationships by educating and advising members about Credit Union products and services, supporting financial needs, and contributing to expense control, profitability, business growth, and member satisfaction. It performs direct member service functions, including cash transactions, advanced account maintenance, product recommendations and sales, and handling member information confidentially and securely. This is a full-time, onsite position primarily based at the Culver City location, with floating coverage as requested. The position reports to the Sr. Branch Manager. The target starting hourly rate in California is $26 to $32. The role supports First Entertainment’s mission to build lifelong relationships with people in the entertainment and creative industries and is expected to uphold the organization’s values: Members First, Ownership, Integrity, Innovation, Inclusivity, and One Team.

Requirements

High school graduate or equivalent required.
At least three years of applicable experience as a Member Service Representative or in New Accounts at a full-service financial institution.
Proven success exceeding goals or cross-sell expectations.
Cash-handling experience required.
Excellent customer service, problem-solving, conflict resolution, organization, and sales skills.
Solid knowledge of Credit Union products and services, procedures and guidelines, and field-of-membership requirements.
Thorough knowledge of regulations applicable to the role’s essential responsibilities.
Proficiency with office equipment and Microsoft Office products.

Nice To Haves

Work-related experience or a related college degree preferred.
Prior experience as a vault custodian preferred.
Prior experience with Symitar highly preferred.

Responsibilities

Build member relationships that meet member expectations and corporate standards for service and work performance.
Identify members’ financial needs and recommend products, services, or referrals, including Money Markets, Certificates, club accounts, and more complex offerings such as Trust, Coogan, HSA, IRA, Business, and real estate products.
Promote marketing campaigns and explain their benefits, making recommendations based on members’ financial needs.
Follow up with members about requests, including through outbound phone calls.
Assist members with and troubleshoot account fraud, account errors, and card issues or compromises.
Accurately provide information and perform tasks related to memberships, accounts, and ancillary services.
Accept consumer loan applications, follow up on required documentation, close in-person consumer loans, and promote remote delivery channels.
Serve in a dual-control capacity for operational tasks and assist management with daily routines, operational requirements, and other assigned duties.
Complete required reports and records accurately and promptly, including timesheets, branch balancing reports, branch logs, and manual report tracking.
Make cold sales calls to generate new deposits and loans and contact existing members to cross-sell products and services.
Maintain the confidentiality and security of member information.