Sr Medical Office Coordinator (Oncology)

Johns Hopkins University•Timonium, MD

6d•$19 - $35•Onsite

About The Position

Under the general supervision of the administrative supervisor, this role performs patient scheduling, pre-registration, and telephone triage activities using Epic. The coordinator offers friendly, courteous, and confidential assistance to patients and is responsible for the day-to-day activities for Medical Oncology at Green Spring Station to ensure a smoothly functioning office and good patient relations. This position resolves patient problems and/or refers patients to appropriate resources, serving as a resource in a team environment. The Sr. MOC provides administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support. The candidate must adapt to changes in technology and software for efficient office practice and possess a good working knowledge of the Green Spring satellites clinical operation, patient care delivery model, and referral services. This role may serve in a lead capacity to orient, train, and direct new medical office coordinators or other office staff.

Requirements

High school diploma or graduation equivalent.
Three years progressively responsible medical office experience.
Medical experience.
Good working knowledge of the Green Spring satellites clinical operation, patient care delivery model and referral services.
Ability to adapt to changes in technology and software.

Nice To Haves

Additional education may substitute for one year of required experience to the extent permitted by the JHU equivalency formula.

Responsibilities

Coordinates Sr. MOC’s primary providers’ high volume practice.
Coordinates visits either within the department or between several departments.
Schedules patients for laboratory tests, medical examinations, procedures and admissions, resolving any schedule conflicts.
Uses electronic health record (EPIC) to access, enter and edit patient information.
Relays information to patients regarding preparation for laboratory tests, examinations, and procedures.
Assures all patient correspondence (consent, orders, history & physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing, either by fax or scanning.
Assists patients, patients’ families, referring physicians and third party carriers to resolve patient related issues.
Registers patients for clinical appointments using computerized database.
Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
Communicates through Epic MyChart or prints and mails directions, maps, and department specific information to patients.
Verifies and enters pre-registration and insurance information into the electronic health record (EPIC).
Obtains and/or verifies patient’s demographic and insurance coverage data by RTE, telephone or in person.
Confirms appointments by Epic MyChart, telephone and/or mail, and fills vacancies due to cancellations.
Obtains pre-certifications as required by patients’ health care insurers or managed care providers.
Triage patient calls and medical issues, answering patient medical questions where appropriate and determining if director/nurse response is required.
Utilizes knowledge of practice and requirements of third party payors to provide appropriate documentation to assure authorization/certification for medical services.
Demonstrates awareness of limitations of institutional resources and seeks to maximize providers’ scheduling with this context.
Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g. backfill to cover cancellations or add urgent appointments).
Assists patients or family members with completion of medical insurance and disability forms.
Arranges or assists in arranging patient transportation.
Maintains primary providers’ template, calendar, schedules appointments and meeting rooms.
Operates personal computer to access e-mail, electronic calendars and other basic office support software.
Discusses patients’ charges, if appropriate, with patients and/or patients’ families.
Collects time of service payments, issues receipts and prepares cash settlement records.
In the absence of the financial counselor, closes TOS payment end of day in Epic.
Manages incoming faxes through RightFax and delivers them to the proper personnel.
Responsible for special projects as assigned by the director or administrator.