Sr. Medical Administrative Secretary, Employee Health Clinic, 36 Hours - days

UMass Memorial Health•Worcester, MA

7d•Onsite

About The Position

This position is for a Sr. Medical Administrative Secretary in the Employee Health Clinic, working 36 hours per week on day shifts. The role involves providing comprehensive administrative support within the clinic. UMass Memorial Health emphasizes that everyone is a caregiver, and this role plays an important part in the health system's mission of healing, academic excellence, and research. The organization is committed to fostering a diverse and respectful environment.

Requirements

High School diploma.
Additional specialized medical secretarial/medical office training.
1-2 years of medical secretarial/administrative support experience.
Software used: Word processing, spreadsheet, Medi-Tech, IDX, Lynx, etc.
Good attention to detail.
Professional communication skills.
Proficient in Outlook, Word, Excel.
Ability to multitask and maintain office organization.
Professional verbal and written communication.
Familiar with Microsoft Office Suite - Outlook, Word, Excel, PowerPoint, SharePoint.
Prioritization of multiple tasks.
HIPAA compliance and patient confidentiality.
Team collaboration.

Responsibilities

Transcribes medical reports for physicians from dictation.
Produces correspondence, reports, memos, etc. from dictation drafts, models, etc.
Proofreads and corrects material.
Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
Schedules and coordinates patient visits and medical procedures for both inpatients and outpatients.
Accurately registers and updates patient information on computer-based systems.
Notifies physicians or supervisor of priority items.
Schedules meetings for physicians.
Serves as receptionist, greeting visitors and/or patients, ascertaining their needs, and providing information.
Provides quality customer service.
Receives patient care related visits and phone calls, provides routine information, and identifies problem-related priorities.
Responds to emergency needs to interrupt or contact physician and/or clinicians, based on physician’s guidelines.
Refers matters to the appropriate person within the department.
Issues and verifies patients’ managed care referrals.
Assists patients and insurers in resolving referral issues.
Assembles patients’ charts for physicians for scheduled patient visits.
Verifies patient’s insurance coverage and eligibility.
May escort patients to examination rooms and chaperone patients as required.
Collects co-payments from patients for visits.
Organizes and maintains physician’s charge logs of professional services and submits to appropriate areas.
Prepares encounter forms and may perform on-site charge entry processes, utilizing computer-based systems.
Routes test results to the appropriate physician or other team member.
May process standard business office paperwork, such as purchase requisitions, employment requisitions, employee time sheets, requisitions for supplies, expense vouchers, etc.
Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
May provide guidance to departmental personnel in medical office procedures.
Performs efficient filing, maintenance, and retrieval of confidential medical records.
May assist in ensuring adequate office supplies and basic maintenance of office equipment.
May provide work guidance to clerical staff.
Collates, faxes, files, and distributes and retrieves documents and mail.
Records and relays messages.
Complies with established departmental policies, procedures, and objectives.
Attends a variety of meetings, conferences, and seminars as required or directed.
Demonstrates use of quality improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Performs other similar and related duties as required or directed.