Sr. Medical Admin Secretary, Lincoln St Primary Care, 40 Hours, Days

UMass Memorial Health•Worcester, MA

11d•$20 - $29•Onsite

About The Position

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff.

Requirements

High School diploma.
6-12 months additional specialized medical secretarial/medical office training.
2-3 years of medical secretarial/administrative support experience.
Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.
High School diploma or equivalent.
Proficiency in Microsoft Office Suite.
Strong organizational, communication, and customer service skills.
Ability to maintain confidentiality of patient and organizational information.
Demonstrated ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Completion of a medical secretary, medical assistant, or related vocational training program.
1 year of experience in a medical office or healthcare setting.
Proficiency in electronic health record (EHR) systems.
Familiarity with medical terminology, insurance authorization processes, and clinical workflows.

Responsibilities

May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance.
Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style.
May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes.
May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs.
Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
Complies with established departmental policies, procedures and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
Assists with new patient intake, including collecting demographic and insurance information.
Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
Escorts patients to examination rooms and chaperones examinations as required.
Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
Proofreads and edits materials for grammar, spelling, format, and style.
Composes or prepares standard letters and forms for review.
Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
Collects patient copayments, processes payments, and maintains records for daily deposits.
Performs on-site charge entry for submission to billing.
Prepares and processes routine administrative paperwork, such as expense and purchase requisitions, and time sheets, ensuring timely submission.
Maintains confidential files and records for medical and administrative purposes; coordinates retrieval of records as needed.
Monitors office supply inventory and ensures basic maintenance of office equipment.