Sr Market Research Analyst, Client Services
About The Position
The Senior Market Research Analyst, Client Services serves as the primary post‑sale liaison between IQVIA and assigned large or mid‑sized pharmaceutical clients. In this role, you will ensure clients receive maximum value from IQVIA products and services by managing day‑to‑day client interactions, fulfilling contractual deliverables, and responding to complex, non‑routine inquiries. You will act as a subject matter expert, partnering closely with clients and internal stakeholders to address business needs, support ongoing usage, and identify opportunities to expand the value of existing relationships. The role requires strong analytical skills, confidence working with large global datasets, and the ability to build trusted, long‑term client partnerships. This role is U.S.‑based and aligned to Eastern Time, with the expectation of onsite collaboration at the King of Prussia, PA office approximately once per month, as well as occasional client site visits as business needs require.
Requirements
- Bachelor’s degree required; preferred fields include Business, Marketing, Communications, Health Sciences, Life Sciences, Healthcare Management, Biology, or Pharmacology
- Minimum of 5 years of relevant professional experience
- 1–2 years of experience in a client services, market research, data analyst, or customer service role
- Pharmaceutical or healthcare industry experience required
- Demonstrated experience working directly with clients in a client‑facing, service‑oriented role
- Experience working with large, complex datasets
- Strong analytical, problem‑solving, and organizational skills
- Ability to manage multiple priorities and meet tight deadlines
- Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
- Strong business acumen and ability to quickly learn complex concepts, products, and processes
Nice To Haves
- Meeting facilitation, presentation, and client training experience
- Proficiency or working knowledge of Power BI
- Familiarity with IQVIA data products or similar healthcare/pharmaceutical datasets
- Experience supporting large pharmaceutical clients
- Interest in or exposure to emerging technologies, including AI‑enabled tools
Responsibilities
- Serve as the primary day‑to‑day point of contact for assigned clients, ensuring fulfillment of contract specifications and responding to ad‑hoc client requests
- Build, establish, and maintain strong, effective business relationships to proactively support client needs and promote long‑term partnerships
- Partner with clients to derive maximum value from IQVIA products and services by explaining deliverables, expanding usage, and identifying opportunities within existing accounts
- Monitor performance against service agreements and ensure both client and IQVIA obligations are met
- Research, analyze, and respond to complex and non‑routine client inquiries using large, global healthcare datasets
- Conduct product, service, and process trainings for clients and internal stakeholders
- Facilitate service meetings, including monthly and quarterly client reviews, both virtually and onsite as needed
- Collaborate with Account Managers to identify client business issues and support data‑driven solutions
- Represent IQVIA on external client initiatives or projects, as appropriate
Benefits
- Health and welfare benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
