Sr. Market Information Manager - Marketing Channel Execution

Bank of America•Charlotte, NC

10d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements

Knowledge of OM/IE, real-time rules, file functionality, front-end applications (Lead Gen, Interact, Sales & Service App, Synergy/RDUI, etc. and back-end system capabilities
Ability to work across teams to coordinate with clear communication and influence
Ability to learn and navigate new user interfaces

Nice To Haves

Attention to Detail
Business Operations Management
Collaboration
Project Management
Technical Strategy Development
Business Process Analysis
Decision Making
Oral Communications
Recording/Organizing Information
Solution Delivery Process
Active Listening
Analytical Thinking
Continuous Improvement
Data Quality Management
Technical Documentation

Responsibilities

Develop implementation plans for targeted customer offers & referrals managed via Insight Engine
Translate the intended customer & associate experience into technical requirements for real-time offer display
Manage strict execution timelines & SLAs for implement plans, test script preparation, test data requests, etc. to ensure on time and error free campaign deployments
Reduce risk of defects by performing User Acceptance Testing & Production Certification, along with ongoing monitoring of production environment
Manage projects in partnership with technology, line of business, and other marketing teams to assess and implement channel and product expansion