Sr Manager, UX

MAPFRE • Webster, MA

2d

About The Position

We are seeking an experienced Senior Manager, User Experience (UX) to lead and elevate the end to end design of our digital products and customer experiences. This leader will drive UX strategy, manage a team of designers and researchers, and partner closely with Product, Technology, Marketing, and Business stakeholders to deliver intuitive, accessible, and high performing digital journeys across web and mobile. The ideal candidate is a strategic thinker with deep expertise in UX design, design thinking, accessibility, design systems, and customer centered problem solving. This role requires someone who can operate at both strategic and tactical levels—leading vision, shaping roadmaps, and rolling up their sleeves as needed.

Requirements

• Bachelor’s Degree or Master’s degree in Human Computer Interaction (HCI), Interaction Design, Digital Media, or a related field.
• 8+ years of UX design experience, including at least 2–3 years in a leadership or people management role.
• Strong portfolio demonstrating expertise in web and mobile UX, complex workflows, and enterprise level design.
• Hands on experience with modern design tools such as Figma, Sketch, Adobe XD, InVision, or similar.
• Deep understanding of UX research methods, usability testing, and design thinking practices.
• Strong ability to translate customer insights and business requirements into elegant, simple solutions.
• Excellent communication skills with the ability to influence at all levels of the organization.

Responsibilities

• Lead and mentor a multi disciplinary UX team of UI designers.
• Manage competing priorities across multiple workstreams, making informed trade off decisions and ensuring the team stays aligned to strategic objectives.
• Utilize tools such as Jira to oversee workflow, track progress, and maintain visibility across UX initiatives.
• Own the UX strategy and delivery for digital products, ensuring experiences align with business goals and customer needs.
• Partner with Business and Product Engineering to shape requirements, define user journeys, and establish design direction.
• Oversee the creation of wireframes, prototypes, user flows, interaction patterns, and high fidelity designs.
• Champion user research, competitive analysis, customer feedback and usability testing to validate concepts and continuously improve digital experiences.
• Act as a traffic manager for UX work intake, prioritization, and routing—ensuring the right resources are assigned and timelines remain on track.
• Establish and maintain a consistent design system, ensuring visual and interaction standards across platforms and follow the global Mapfre Brand guidelines.
• Advocate for accessibility, inclusive design, and UX best practices across all customer facing products.
• Use analytics and insights (qualitative + quantitative) to inform UX decisions, optimize flows, and drive measurable improvements.
• Collaborate with executive stakeholders to communicate UX strategy, present design work, and influence prioritization.
• Foster a culture of innovation, design excellence, and customer advocacy.

Benefits

• Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
• Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
• Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees