Sr. Manager UX Design, AWS Fintech Research & Design

AWS Fintech • Seattle, WA

1d

About The Position

AWS Fintech is seeking an exceptional Senior UX Manager to join our Research & Design team and drive the future of enterprise financial experiences. In this role, you'll lead a team of designers and researchers while driving AI-first research and design operations across the Finance ecosystem, including Uno, QuickSuite, and Cloudscape. You'll deliver deployment-ready products through Roster and AMPS, scaling them across Amazon and with external customers following our re:Invent demonstrations.

Requirements

• 10+ years of design experience with 5+ years leading multi-disciplinary design teams
• Experience managing and developing designers and researchers
• Experience delivering end-to-end product experiences from concept to launch
• Track record of building scalable design processes and operations
• Experience designing enterprise SaaS or financial products
• Track record of building partnerships across organizations and influencing without authority
• Experience with AI/ML product design
• Experience presenting to and advising senior leaders
• Experience working embedded with product and engineering teams in agile environments
• Success developing team members and driving promotions

Responsibilities

• AI-First Research & Design Operations - Establish and evolve research and design operations with an AI-first approach, implementing automated research mechanisms that reduce discovery cycles - Build scalable UX processes and mechanisms including design toolkits, research templates, journey maps, and impact measurement methodologies - Drive operational excellence through telemetry coverage, real-time analytics on task completion rates, page load times, and error rates across AWS Fintech products - Ensure WCAG AA and AAA accessibility compliance for enterprise products
• Platform Adoption & Cross-Organizational Partnerships - Drive platform adoption across the Finance ecosystem including Uno (AWS Finance central system), QuickSuite (AI-powered analytics), and Cloudscape (AWS Design System) - Build and maintain strategic partnerships across multiple finance and business intelligence teams across Amazon - Contribute to the 'Partner Patterns' program with Cloudscape, scaling design system adoption with Amazon-wide finance teams - Collaborate on cross-organizational initiatives with product, engineering, and business teams
• Product Delivery & Strategic Impact - Deliver deployment-ready products through Roster (headcount management for tens of thousands of employees), AMPS (budget lifecycle management for billions in spend), and other AWS Fintech platforms - Enable your team to create features across the AWS Fintech product ecosystem, contributing to senior leadership goals and organizational objectives - Own senior leadership, CFO-level, and org-level goals; co-author annual operating plan documents summarizing research and design impact and headcount requests - Establish and track customer experience metrics across multiple products, driving measurable improvements in satisfaction and ease of use - Balance hands-on design work with team leadership, contributing directly to high-priority projects while enabling team success
• Team Leadership & People Development - Lead and develop a team of designers and researchers across product design, user research, and design systems - Build a high-performing team culture focused on innovation, customer obsession, and operational excellence - Provide coaching, mentorship, and career development to help team members grow and advance - Drive hiring and promotion decisions to build future design leaders - Conduct performance management and ensure team alignment with Amazon Leadership Principles

Benefits

• Our compensation reflects the cost of labor across several US geographic markets.
• The base pay for this position ranges from $162,300/year in our lowest geographic market up to $268,400/year in our highest geographic market.
• Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
• Amazon is a total compensation company.
• Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
• For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees