Sr. Manager UX Design, AWS Fintech Research & Design

Amazon•Seattle, WA

15d

About The Position

AWS Fintech is seeking an exceptional Senior UX Manager to join our Research & Design team and drive the future of enterprise financial experiences. In this role, you'll lead a team of designers and researchers while driving AI-first research and design operations across the Finance ecosystem, including Uno, QuickSuite, and Cloudscape. You'll deliver deployment-ready products through Roster and AMPS, scaling them across Amazon and with external customers following our re:Invent demonstrations.

Requirements

10+ years of design experience with 5+ years leading multi-disciplinary design teams
Experience managing and developing designers and researchers
Experience delivering end-to-end product experiences from concept to launch
Track record of building scalable design processes and operations

Nice To Haves

Experience designing enterprise SaaS or financial products
Track record of building partnerships across organizations and influencing without authority
Experience with AI/ML product design
Experience presenting to and advising senior leaders
Experience working embedded with product and engineering teams in agile environments
Success developing team members and driving promotions

Responsibilities

AI-First Research & Design Operations
Establish and evolve research and design operations with an AI-first approach, implementing automated research mechanisms that reduce discovery cycles
Build scalable UX processes and mechanisms including design toolkits, research templates, journey maps, and impact measurement methodologies
Drive operational excellence through telemetry coverage, real-time analytics on task completion rates, page load times, and error rates across AWS Fintech products
Ensure WCAG AA and AAA accessibility compliance for enterprise products
Platform Adoption & Cross-Organizational Partnerships
Drive platform adoption across the Finance ecosystem including Uno (AWS Finance central system), QuickSuite (AI-powered analytics), and Cloudscape (AWS Design System)
Build and maintain strategic partnerships across multiple finance and business intelligence teams across Amazon
Contribute to the 'Partner Patterns' program with Cloudscape, scaling design system adoption with Amazon-wide finance teams
Collaborate on cross-organizational initiatives with product, engineering, and business teams
Product Delivery & Strategic Impact
Deliver deployment-ready products through Roster (headcount management for tens of thousands of employees), AMPS (budget lifecycle management for billions in spend), and other AWS Fintech platforms
Enable your team to create features across the AWS Fintech product ecosystem, contributing to senior leadership goals and organizational objectives
Own senior leadership, CFO-level, and org-level goals; co-author annual operating plan documents summarizing research and design impact and headcount requests
Establish and track customer experience metrics across multiple products, driving measurable improvements in satisfaction and ease of use
Balance hands-on design work with team leadership, contributing directly to high-priority projects while enabling team success
Team Leadership & People Development
Lead and develop a team of designers and researchers across product design, user research, and design systems
Build a high-performing team culture focused on innovation, customer obsession, and operational excellence
Provide coaching, mentorship, and career development to help team members grow and advance
Drive hiring and promotion decisions to build future design leaders
Conduct performance management and ensure team alignment with Amazon Leadership Principles