Sr. Manager Strategic Partnerships

Philip Morris International U.S.•Stamford, CT

7d•$149,600 - $187,000•Hybrid

About The Position

At Philip Morris International (PMI), we’re transforming our business to deliver a smoke-free future. This role is responsible for defining, shaping, and operationalizing strategic partnerships that enhance the end-to-end consumer journey and deliver integrated, scalable experiences across brands, products, and services. The Senior Manager, Strategic Partnerships leads the design and orchestration of partnership strategies across multiple channels and touchpoints, ensuring alignment with organizational goals, prioritized target audiences, and overall brand and experience objectives. Operating as a senior individual contributor, this role influences cross-functional stakeholders, drives complex initiatives, and provides subject-matter expertise to advance omnichannel engagement and consumer experience outcomes through external and internal partnerships.

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience in a related professional discipline.
Extensive experience in strategic partnerships, consumer experience, marketing, digital strategy, or related fields.
Proven experience leading complex, cross-functional initiatives and influencing outcomes at a senior level.
Fully authorized to work in the US without sponsorship now and in the future
Advanced expertise in strategic partnerships, consumer experience strategy, and omnichannel journey design.
Strong understanding of how channels, platforms, and third-party relationships interact to deliver integrated consumer experiences.
Demonstrated ability to define KPIs, interpret data, and apply insights to drive continuous improvement.
Strong communication, influence, and stakeholder management skills, with the ability to promote best practices internally and externally.

Responsibilities

Define and design partnership strategies and engagement models that support seamless, integrated consumer journeys across channels and touchpoints.
Translate consumer research, insights, and business priorities into clearly articulated partnership roles and objectives across each stage of the consumer journey.
Establish the role of strategic partners within each journey stage, ensuring alignment to desired outcomes and organizational objectives.
Oversee and manage the consumer journey framework as it relates to strategic partnerships, ensuring consistency and integration of experiences across brands, products, and services.
Define channel and partner prioritization by journey stage, based on target audiences, business goals, and each channel’s ability to engage and deliver meaningful experiences.
Drive integration and alignment of partner-enabled experiences across digital, physical, and third-party touchpoints.
Serve as program owner for large-scale, multi-workstream partnership initiatives, accountable for end-to-end delivery, outcomes, and value realization.
Develop and manage program charters, integrated roadmaps, milestones, dependencies, and critical path plans across multiple teams and partners.
Design and implement governance structures that support clarity of ownership, decision-making, and accountability.
Drive rigorous execution through clear governance, decision frameworks, risk management, and escalation protocols.
Proactively identify execution risks, trade-offs, and interdependencies; recommend and drive resolutions to maintain momentum and outcomes.
Ensure initiatives are delivered on time, on scope, and on intended experience and business results, even in highly ambiguous or evolving environments.
Balance strategic vision with hands-on execution, stepping in to resolve blockers, align teams, and accelerate delivery when needed.
Identify opportunities to simplify, standardize, or improve partnership and program management processes at scale.
Partner closely with internal stakeholders (e.g., Marketing, Product, Technology, Operations, Legal, Finance) to ensure partnership strategies are feasible, scalable, and aligned with enterprise standards.
Influence decision-making across functions by promoting best practices in consumer experience design and omnichannel strategy.
Provide guidance, coaching, and subject-matter expertise related to partnership strategy and consumer experience to teams across the organization.
Establish frameworks, tools, and programs to measure partnership and journey performance using KPIs, consumer feedback, and data-driven insights.
Regularly assess partner and channel effectiveness, including interlocks and dependencies, to improve efficiency and experience consistency.
Identify gaps, risks, and opportunity areas within the consumer journey and partnership ecosystem, recommending and implementing enhancements as needed.
Continuously incorporate consumer feedback and performance learnings into partnership strategy refinements.
Develop short- to mid-term operational plans for partnership-related initiatives within assigned scope.
Lead or contribute to function-level projects focused on evolving partnership models, processes, or standards that improve consumer experience outcomes.
Drive changes in processes, systems, or programs where needed to support more integrated and effective partnership execution.
Operates with a high degree of autonomy within defined strategic and organizational parameters.
Addresses complex, often ambiguous problems requiring investigation, synthesis of insights, and innovative solution development.
Impacts consumer experience quality, brand perception, engagement, and overall business performance through effective partnership design and execution.
Influences outcomes across multiple departments and business functions without direct managerial authority.