Sr. Manager, Software Engineering

Zoro • Chicago, IL

7h • $139,800 - $233,100 • Hybrid

About The Position

As a Senior Engineering Manager on Zoro’s Enterprise Platform Engineering group, you'll provide strategic and tactical leadership to foundational platform services, ensuring technical excellence, reliability, and scalability. You’ll maintain Senior Software Engineer-level technical proficiency and occasionally contribute directly to high-impact engineering tasks, particularly around software quality and testing.

Requirements

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 8+ years of software engineering experience, including at least 4 years in engineering leadership roles
• Proven ability to drive large-scale foundational engineering initiatives, aligning closely with business objectives and compliance requirements
• Deep technical expertise with cloud-native infrastructure, distributed systems architecture, Infrastructure as Code, and container orchestration
• Demonstrated proficiency at a senior software engineering level, directly contributing to complex, strategically critical technical initiatives
• Experience implementing rigorous testing frameworks and reliability practices across large-scale platform services
• Exceptional leadership and mentorship skills, with a proven record of developing engineering leaders and fostering high-performing, inclusive teams
• Strong strategic communication and stakeholder management skills, able to articulate technical vision and translate complex strategies to various audiences, including senior business stakeholders
• Proven experience scaling AI-assisted development practices across teams, measuring and communicating business impact of those improvements

Nice To Haves

• Advanced degree (Master’s or equivalent) in a technical field
• Experience leading internal platform engineering teams responsible for improving company-wide developer productivity and operational reliability
• Significant involvement in strategic organizational technology planning, budgeting, and resource allocation decisions
• Active participation in senior technical leadership communities, demonstrating ongoing contributions and recognized expertise in industry forums
• Experience influencing cross-organizational AI policy and tooling strategy, balancing innovation with regulatory and operational risk controls.

Responsibilities

• Set and execute strategic technical direction, emphasizing robust, scalable, and thoroughly tested foundational services compliant with industry standards (PCI/SOX/NIST).
• Maintain hands-on technical expertise, contributing strategically to critical engineering tasks and projects.
• Mentor team members in helping to resolve technical challenges and promoting best practices in software quality and testing.
• Ensure predictable, timely, and high-quality delivery of large-scale engineering initiatives through strategic planning, prioritization, and alignment with organizational goals and capacities.
• Lead and mentor one or more engineering teams, nurturing a culture of technical excellence, inclusivity, and continuous improvement.
• Provide clear, actionable feedback and growth opportunities, promoting engineering best practices and rigorous testing standards.
• Champion process and tooling improvements, driving efficiency and minimizing technical debt through enhanced testing and operational practices.
• Ensure alignment of team capacity management and team initiatives with organizational priorities.
• Own and manage platform-related infrastructure costs and third-party tool contracts, ensuring leadership understands the cost/value proposition of various aspects of team spending.
• Drive responsible adoption of AI-assisted engineering workflows within the team, ensuring measurable gains in productivity and quality without compromising code quality, security, compliance, or testing rigor.
• Collaborate closely with Staff Engineering, Product Engineering, and Data Engineering teams to align on technical strategy, execution, and outcomes.
• Facilitate effective communication and decision-making across diverse stakeholders.
• Drive sound technical leadership decisions by communicating technical strategies and project statuses to technology leadership and stakeholders; adapting to the technical-level of a given audience and raising that level where possible through education and explanation.
• Oversee proactive monitoring, incident response, and systemic improvements, emphasizing comprehensive testing and reliability engineering.
• Participate in enterprise-wide on-call rotation, leading engineers in addressing critical issues that occur in real-time.
• Drive the root cause analysis process to identify and address problems that cause unexpected incidents. Mentor and assist more junior managers in their RCA’s where necessary.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

What This Job Offers

• Job Type: Full-time
• Career Level: Senior