Sr. Manager, Software Development

Liquidity Services • Richardson, TX

11d • Hybrid

About The Position

The Sr. Manager, Software Development is the senior engineering leader for the Software Solutions business and is accountable for the people, architecture, delivery, quality, security, and reliable operation of the Auction.IO marketplace platform. The role leads a geographically distributed U.S. and India engineering organization responsible for designing, delivering, operating, and continuously improving a multi-tenant SaaS platform for online auction businesses.

The leader establishes the technical vision and engineering operating model needed to scale Auction.IO to approximately 1,000 clients, while improving delivery predictability, onboarding efficiency, availability, performance, security, maintainability, and cost effectiveness. The role balances product roadmap delivery, client commitments, technical debt, operational support, and long-term platform modernization. Success is measured through team development and retention, roadmap delivery, release quality, service availability, incident recovery, security remediation, technical-debt reduction, and progress toward scalable client growth.

This position directly and indirectly supervises a geographically distributed engineering organization that may include technical leads, software engineers, quality-assurance engineers, contractors, and strategic delivery partners. It is responsible for hiring, onboarding, goal setting, performance management, coaching, career development, succession planning, workforce planning, and corrective action when necessary.

The position is hybrid in Richardson, Texas, with 0–10% travel. The work takes place in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Bachelor’s degree in computer science, software engineering, information systems, or a related discipline, or equivalent practical experience.
• 10+ years of progressive software engineering experience, including 5+ years leading engineering teams and technical leaders.
• Demonstrated accountability for a production SaaS platform and a geographically distributed engineering organization.
• Proven success scaling multi-tenant, transaction-intensive software, preferably in e-commerce, marketplaces, payments, or related digital platforms.
• Ability to lead, develop, and retain geographically distributed engineering teams, including U.S.- and India-based employees, contractors, managers, technical leads, developers, QA engineers, and DevOps or site-reliability functions.
• Proven ability to improve delivery predictability, software quality, engineering productivity, production reliability, and technical-debt management.
• Strong knowledge of multi-tenant SaaS architecture, tenant isolation, configuration management, API ecosystems, third-party integrations, data migration, high availability, performance engineering, capacity planning, and disaster recovery.
• Strong knowledge of cloud architecture, infrastructure as code, CI/CD, automated testing, observability, containerization, and modern application deployment practices.
• Deep technical experience with modern, currently supported versions of Node.js, Express.js, Next.js, React, JavaScript, and TypeScript.
• Experience with relational and NoSQL databases, including MySQL and MongoDB, and with REST and GraphQL API design.
• Ability to guide performance optimization for high-concurrency, public-facing web applications and transaction-intensive workloads.
• Strong understanding of secure software development, OWASP risks, identity and access controls, privacy, dependency management, vulnerability remediation, and enterprise security standards.
• Experience establishing architecture governance, engineering standards, software development lifecycle controls, technical-debt practices, and measurable engineering objectives.
• Experience with incident management, root-cause analysis, service-level objectives, operational readiness, monitoring, and production support for business-critical platforms.
• Experience managing budgets, vendors, contractors, cloud consumption, and blended internal and external workforces.
• Strong business acumen and stakeholder-management skills, including the ability to explain technical options, risks, and tradeoffs in clear business terms to executives, clients, and non-technical partners.
• Ability to lead decisively in a fast-paced environment with competing product, client, operational, and technical priorities.
• Ability to move between strategic leadership, architecture oversight, delivery management, client engagement, and hands-on technical problem solving when needed.
• Ability to build alignment across Product, Client Services, Implementation, Security, Infrastructure, Sales, and business leadership.
• Ability to communicate clearly and credibly with engineers, executives, clients, and other non-technical stakeholders.
• Sound judgment, analytical rigor, organizational discipline, and attention to detail while empowering teams to execute.

Nice To Haves

• An advanced degree.
• Familiarity with marketplace capabilities such as payments, identity, fraud prevention, search, catalog management, notifications, integrations, and back-office workflows.
• Practical experience with AI-enabled product features, including vector search or image recognition, and secure, effective use of AI-assisted software development tools.
• Strong knowledge of agile product development and the judgment to adapt processes to business needs rather than apply them mechanically.

Responsibilities

• Recruit, lead, coach, and retain a high-performing, geographically distributed engineering team; develop technical leaders and reduce reliance on individual subject-matter experts.
• Establish roles, goals, performance expectations, career development plans, succession plans, and an engineering culture grounded in accountability, collaboration, inclusion, continuous improvement, and measurable outcomes.
• Manage engineering capacity across product development, client implementations, production support, platform modernization, security, and technical-debt reduction.
• Partner with product management, sales leadership, and the offshore delivery manager to turn business strategy and the product roadmap into an achievable engineering roadmap, staffing plan, release plan, and delivery commitments.
• Establish estimation, prioritization, development, testing, release, and change-management practices; identify delivery risks and communicate tradeoffs, dependencies, and corrective actions.
• Define and monitor engineering measures, including delivery predictability, deployment frequency, lead time, escaped defects, system availability, incident recovery time, security remediation time, and technical-debt reduction.
• Own the target architecture and multi-year technical roadmap for Auction.IO, including multi-tenancy, tenant isolation, configuration, extensibility, integrations, data management, performance, resilience, and operational scalability.
• Establish architecture principles, design-review practices, technical documentation standards, technology-selection criteria, and build-versus-buy decision processes.
• Ensure efficient client onboarding and configuration without unnecessary client-specific customization, while preserving backward compatibility, upgradeability, and sustainable operations across a growing client base.
• Modernize the software development lifecycle through appropriate use of infrastructure as code, CI/CD, automated testing, observability, secure coding practices, and AI-assisted development tools.
• Set and enforce standards for code quality, unit and regression test coverage, peer review, dependency management, vulnerability remediation, performance engineering, and maintainability.
• Establish service-level objectives, operational-readiness criteria, monitoring, alerting, incident response, backup, disaster recovery, and business continuity practices for a multi-tenant SaaS marketplace.
• Lead technical responses to major production incidents and ensure root-cause analysis, corrective actions, ownership, communication, and follow-through to prevent recurrence.
• Partner with Security and Infrastructure teams to ensure the platform meets applicable enterprise, contractual, privacy, and compliance requirements.
• Partner with Client Services and implementation teams to define viable solutions, estimates, integration approaches, data migrations, and implementation plans.
• Participate in strategic client discussions, solution reviews, sales or renewal support, and escalations requiring senior technical leadership; explain constraints, alternatives, risks, and tradeoffs in business terms.
• Establish governance for client-specific requests to protect the product roadmap, reduce platform fragmentation, and promote reusable product capabilities.
• Manage strategic engineering vendors and partners, including performance, delivery quality, contractual commitments, dependencies, and risk.
• Oversee hiring, onboarding, goal setting, performance management, coaching, career development, succession planning, workforce planning, and corrective action for the software development organization.

Benefits

• Annual discretionary bonus eligibility.
• Competitive wages.
• Healthcare benefits, including medical, dental, vision, prescription drugs, and FSAs.
• 401(k) plan.
• Paid time off (PTO) and holidays.
• Paid parental leave.
• Life and disability insurance.
• Employee Assistance Program (EAP).
• Professional development and tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior