SR Manager, Shared Services

CJ Logistics•Wilmer, TX

9d•$80,000 - $100,000•Hybrid

About The Position

The Shared Services Senior Manager leads the strategic development and operational delivery of a shared services department within the functions of Inventory and/or Customer Service. Responsible for team leadership, process innovation, performance analytics, and customer partnership, this role ensures execution of the shared services model and drives measurable improvements in service quality, operational efficiency, and cost delivery. The Sr. Manager works closely with executive leadership, cross-functional departments, and external partners to drive innovation and realize value for CJ Logistics America and its customers.

Requirements

Bachelor’s degree in Business, Supply Chain, or Logistics
10+ years of experience in 3PL/Shared Services environments
Deep knowledge of logistics operations
Proven P&L management
Financial acumen
A continuous improvement mindset focused on operational excellence
Demonstrated success in customer relations
Business development
Navigating logistics contracts, agreements, and compliance
Strong leadership experience in managing cross-functional teams
Designing future-ready organizational structures
Skilled in project management, innovation, and change leadership to drive process improvements

Nice To Haves

Experience with process automation and technology enablement in shared services.
Certification in Lean, Six Sigma, or equivalent continuous improvement methodologies.

Responsibilities

Lead the strategic development and operational delivery of Shared Services within Inventory and Customer Service functions, driving continuous improvement and cost efficiency.
Act as a consultative resource for senior leadership and customers, conducting reviews and developing solution-based strategies for complex business challenges.
Foster collaborative relationships across cross-functional departments (Engineering, IT, HR, etc.) and external partners to optimize network performance.
Serve as the primary escalation point for critical service issues, ensuring proactive engagement and alignment with organizational KPIs and budget commitments.
Drive a culture of accountability and excellence by implementing the CJ Logistics Operating System and training teams on new technology developments.
Manage P&L and department budgets while utilizing data analytics to develop innovative tools and reporting for operational tracking.
Design and scale organizational structures, coaching and developing high-performance, cross-functional teams to meet future business needs.
Lead major process innovation and change management initiatives, ensuring clear communication with executive stakeholders to achieve program outcomes.