Sr. Manager Services Product Management

Vertiv Group•Westerville, OH

14h

About The Position

POSITION SUMMARY The Sr. Manager, Offering is a critical role that is responsible for driving Service revenue and profitability growth by gathering and analyzing voice of the customer and launching new service offerings into the market. Owns offering business case development and NPDI, life cycle management, service offering roadmap, and service pricing management. Collaborates with the Global product business units to maximize service value through the customer’s facility lifecycle.

Requirements

Bachelor’s Degree, MBA preferred
10+ years of experience
Excellent communication skills, both written and verbal
Excellent customer service skills
Excellent organizational, analytical and interpersonal skills
Excellent management skills
Ability to work and multi-task in a fast-paced environment

Nice To Haves

MBA preferred

Responsibilities

Directs the development of new service offerings, including strategy definition, requirements analysis, and pricing
Assesses and builds a high-performance offering management team; selects, develops, assesses strong talent, and repositions resources as necessary
Monitors the market to identify and proactively respond to new opportunities based on market research, trends, customer feedback, market demands and competitive activity
Creates a communication plan for service launches in conjunction with region Presidents, region service leaders, sales, and business unit leaders.
Establishes pricing strategies/policies and develops marketing tools for successful service introductions.
Works with Sales Analytics team to develop KPIs and dashboards to track program success
Be a thought leader for assigned offerings both internally and externally.
Contribute to the global portfolio product strategy and go-to-market plans.
Prepare and deliver presentations, product demos, and develop sales enablement tools.
Act as a sales escalation point for complex customer opportunities.
Attend tradeshows, visit customers, meet with partners and sales teams to ensure an accurate voice of customer is heard in all product plans.
Contributes to the development of the 3-year strategic growth plan and offering roadmap