Sr Manager, ServiceNow

Bristol Myers Squibb • Princeton, NJ

7d • Onsite

About The Position

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Requirements

• Degree in Computer Science, Information Systems, related field, or equivalent work experience.
• 8+ years of experience in IT Risk Management, GRC, Security Operations, or Compliance domains.
• Excellent communication and collaboration abilities to work effectively with cross-functional teams.
• Strong capability to operate in a techno-functional role, translating complex business needs into actionable Agile stories with precise acceptance criteria.
• Proven proficiency in at least two (preferably three) of the following areas: GRC, SecOps, Third-Party Risk, Privacy, or Legal Service Delivery.
• Proven ability to manage relationships with multiple stakeholders and work independently in a fast-paced environment.
• Familiarity with vulnerability management processes and tools, such as Qualys, Wiz etc.
• Experience with Privacy Management tools such as OneTrust or ServiceNow Privacy Management.
• Experience leading platform migration or consolidation initiatives.
• ServiceNow Certified System Administrator (CSA) or relevant GRC certifications such as CRISC, CISA, or CISM.
• Experience in the pharmaceutical, life sciences, or a similarly regulated industry.

Responsibilities

• Independently lead initiatives end-to-end, acting as both the business partner and technical architect for ServiceNow solutions.
• Gather business requirements and translate them into Agile stories with clear acceptance criteria for the offshore development team.
• Design and architect scalable solutions within the ServiceNow platform across GRC, SecOps, and Legal Service Delivery modules.
• Manage relationships with process owners across GRC, SecOps, and Legal Service Delivery, handling day-to-day escalations.
• Partner with the OneTrust team to document current-state privacy workflows and translate them into ServiceNow Privacy Management requirements.
• Ensure feature parity, capture acceptance criteria, and support knowledge transfer during platform migrations.
• Coordinate User Acceptance Testing (UAT) with stakeholders and support change and release lifecycle management in ServiceNow.
• Prepare and present delivery metrics to leadership, coordinate with vendors, and support resource planning.
• Ensure clear communication and transparency within the team and stakeholders.
• Identify opportunities for new/improved architecture opportunities.
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
• Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
• All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree