Sr. Manager, Security & Operations

Houston First•Houston, TX

3d•Onsite

About The Position

Houston First Corporation (HFC), the official destination marketing organization for the City of Houston, is seeking a Security Sr. Manager dedicated to supporting the safety, resilience, and operational excellence of our facilities. The Sr. Manager, Security & Operations, ensures Houston First facilities remain safe, secure, and fully operational. This position oversees day‑to‑day security functions, coordinates personnel and building systems, and responds to incidents with sound judgment and urgency. The Sr. Manager serves as a primary point of contact during emergencies, proactively maintains facility readiness, and upholds exceptional standards of safety, service, and operational efficiency across all assigned properties.

Requirements

5 years’ experience as a Security Event Manager in a convention center, arena, hotel, or similar environment is required
Knowledge of security operations, emergency response procedures, and safety protocols
Understanding of building systems, including HVAC, fire/life safety, electrical, and mechanical systems
Familiarity with surveillance systems, access control, and alarm monitoring technologies
Working knowledge of OSHA regulations and general workplace safety standards
Understanding of facility operations, maintenance practices, and vendor coordination
Knowledge of incident reporting, documentation standards, and risk mitigation practices
Ability to remain calm, professional, and decisive during emergencies or critical incidents
Work independently with minimal supervision while maintaining accountability
Assess risks and take proactive measures to ensure safety and operational continuity
Proficiency in using security systems, building management systems (BMS), and standard Microsoft Office tools
Conflict resolution and customer service skills to address tenant, guest, or staff concerns

Nice To Haves

Bachelor’s Degree or professional designation through IAVM, preferred

Responsibilities

Leads and manages daily security operations across the convention center and performing arts venues
Monitors surveillance and alarm systems, enforces access control protocols, and supervises security team performance.
Conducts routine facility inspections to proactively identify and resolve safety risks, maintenance needs, and operational issues.
Supervise security personnel, contract security teams, and event security staffing plans.
Optimize performance of building systems, including HVAC, lighting, elevators, and water systems
Serves as the primary contact for emergencies and after-hours incidents, responding swiftly and effectively
Maintains detailed and accurate shift logs, incident reports, and maintenance documentation.
Develops and implements security policies, procedures, and best practices
Ensures seamless communication and operational handoff daily to management teams.
Maintains a visible presence throughout the facility to deter risk and promptly address tenant and guest concerns.
Coordinates comprehensive security plans for conventions, trade shows, concerts, theatrical productions, galas, sporting events, and VIP events
Serves as liaison with local law enforcement, fire department, emergency management agencies, and public safety partners
Monitors access control systems, CCTV operations, credentialing procedures, and perimeter security measures
Investigate security incidents, accidents, thefts, and policy violations and prepare detailed reports.
Develops and manages departmental budgets, contracts, and security-related expenditures.
Supports a customer service-focused environment while maintaining safety and operational integrity
Participates in after-hours, weekends, holidays, and on-call responsibilities as required by event operations