Sr Manager, Sales Operations

Muck Rack

10d • $120,000 - $145,000 • Remote

About The Position

Muck Rack is seeking a strategic, results-driven Sr. Manager, Sales Operations to lead and expand our Sales Operations capabilities. This is a high-impact role designed for an experienced professional who thrives at the intersection of strategy, operations, and execution. The ideal candidate will elevate our sales team’s workflows, enabling scalable growth, data-driven decision-making, and optimized revenue performance. Reporting to the VP, Revenue Operations, this role will oversee a team of (1) Revenue Operations Specialist and collaborate closely with cross-functional leaders across Sales, Marketing, Finance, Product, Customer Success to drive operational excellence.

Requirements

• 5+ years of experience in sales operations, or related fields, with at least 2 years in a leadership role
• Experience in multiple phases of company growth (startup, $10-$50M, $50M to 100M, 100M+)
• Proven track record of scaling and optimizing GTM processes in a high-growth SaaS environment
• Experience managing sales operations teams
• Strong understanding of GTM strategies, including sales, marketing, and customer success alignment
• Demonstrated ability to create and execute scalable operational frameworks that drive revenue growth
• Skilled in managing complex projects and driving operational change across multiple teams
• Core understanding of the following GTM tech stack tools (or similar): Salesforce, Outreach, Gong, Lean Data, Zoom Info, Nooks, Spekit, LinkedIN Sales Navigator, LeadIQ, Atrium
• Strong leadership skills with experience managing cross-functional teams and influencing stakeholders at all levels
• Strong analytical skills with the ability to translate data insights into actionable strategies
• Proactively incorporate AI tools into day to day work to improve productivity and accelerate delivery

Responsibilities

• Spearhead cross-functional efforts to streamline and optimize our Sales teams’ effectiveness across roles with the goal of driving operational efficiencies, and improving results (ARR growth, win rates, ACV)
• Drive tight alignment on all initiatives in partnership with Sales Managers and VP, Sales
• Partner with VP, Revenue Operations on quarterly roadmap and teamwide updates to ensure a clear understanding of the prioritization and value of work in flight across partner teams
• Partner with Sales leadership, Analytics and VP, Revenue Operations on continued delivery of relevant insights that drive improvements in business performance
• Oversee sales forecasting, quota and pipeline management processes to ensure accuracy and alignment with company goals
• Implement and manage sales metrics, dashboards and reporting, ensuring we have a clear understanding of what reports we are using across the teams
• Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of sales strategies and inform future initiatives
• Partner with GTM Systems & Tools Manager and VP, Revenue Operations to further optimize current tools, systems, and processes that enable the sales team to perform optimally
• Oversee reactive sales-related requests and ad hoc report needs in partnership with our Revenue Operations Specialist
• Manage full cycle sales territory management, including process documentation and management, mid-year and annual account assignment and ROE escalation as necessary to VP, Sales and VP, Revenue Operations
• Identify bottlenecks in the sales process and implement scalable solutions to drive efficiency
• Partner with enablement to standardize workflows, documentation, and training that supports operational excellence
• Anticipate the needs of leadership, and proactively surfacing insights and recommendations related to how performance can be improved

Benefits

• Home office stipend
• phone and internet reimbursement
• coworking membership
• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend
• free Headspace subscription
• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave
• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development
• 401(k) with employer contributions
• Equity opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed