Sr. Manager, Retail Stores & Operations

Dyson • New York, NY

2d • Onsite

About The Position

The Sr. Manager, Stores and Retail Operations is a senior field & operations leader responsible for building, operationalizing, and elevating Dyson’s Direct Retail store portfolio across the United States. This role merges operational excellence with multi-store leadership - overseeing store performance, operational infrastructure, people development, customer experience, and cross-functional execution. You will partner closely with senior retail leadership, Store Leaders, and cross-functional teams to ensure our stores deliver a seamless, consistent, and iconic Dyson experience. This leader balances strategy with hands-on execution, strong analytical capability, and an obsession for operational efficiency and owner satisfaction.

Requirements

• Bachelor’s degree or equivalent experience required.
• 5+ years in multi-unit retail leadership and/or previous retail operations leadership.
• Previous experience managing retail P&Ls and driving business results.
• Strong understanding of store operations, retail systems, and customer experience strategy.
• Proficient in Microsoft Office; SAP experience preferred.
• Exceptional organizational skills and high attention to detail.
• Ability to lead through ambiguity, manage complex projects, and influence cross-functional stakeholders.
• Innovative thinker with the ability to anticipate challenges and proactively develop solutions.
• Strong communication, presentation, and people leadership skills.
• Able to travel up to 50%.

Nice To Haves

• SAP experience preferred.

Responsibilities

• Retail Operations Leadership
• Own the operational infrastructure, systems, and day-to-day functionality of all Direct Retail stores across the United States.
• Create, refine, and implement standard operating procedures across all store formats.
• Ensure stores are operationally equipped to deliver a frictionless and consistent customer experience.
• Manage all retail audits, compliance requirements, and operational documentation (policies, procedures, onboarding guides, etc.).
• Oversee all store IT infrastructure, systems maintenance, and upgrades.
• Lead operational readiness for all new store openings, remodels, or new retail format launches.
• Drive execution of global retail operations initiatives within the Americas.
• People Leadership & Field Development
• Lead, develop, and coach Store Leaders and all store leadership to build high-performing store teams.
• Create development plans, performance coaching, and succession pathways.
• Drive a culture of continuous learning, innovation, and customer obsession.
• Partner with the Education team to ensure all operational, product, and store training is delivered effectively and on time according to Dyson’s standards.
• Foster strong team engagement and a culture aligned to Dyson’s values and behaviors.
• Manage, coach, and develop the Retail Operations team.
• Business & Financial Management
• Manage store P&Ls to achieve sales, profitability, and operational targets.
• Analyze sales & operational data to forecast demand, optimize staffing, product mix, and store performance.
• Partner with Sales and Marketing to identify selling/business opportunities.
• Identify and implement process improvements and cost optimization initiatives.
• Manage operational expense budgets, vendor relationships, and contract oversight.
• Customer Experience & Brand Standards
• Champion the Dyson demo-led retail experience, ensuring exceptional engagement in every store.
• Partner with Store Leaders to elevate in-store demos, community engagement, and event execution.
• Ensure stores uphold Dyson brand integrity and deliver an iconic and educational customer journey.
• Build strategies that enhance customer satisfaction, drive conversion, and maximize traffic.
• Cross-Functional Leadership
• Build strong partnerships with Marketing, Education, Merchandising, HR, Global Retail Operations, and IT.
• Serve as the voice of the stores—capturing feedback, identifying risks/opportunities, and informing strategic decisions.
• Ensure timely, clear, and effective communication across field teams and corporate stakeholders.

Benefits

• Financial benefits:
• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Lifestyle benefits:
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Generous Dyson Product Discounts
• Health benefits:
• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees