Sr Manager, R&D Technical Service

Barry Callebaut • Manheim Township, PA

4d • Hybrid

About The Position

The Sr. Manager, CI&TS Technical Services, reports to the CI&TS Vice-President NA and is responsible for helping to grow Barry Callebaut's business through excellent applications and technical service to customers. This role involves solving technical problems at customer sites, translating customer requirements into projects and new products, and providing technical support to existing and new customers to create new market opportunities. The position also involves bringing innovative solutions for new applications or customer needs, supporting other CI&TS Project Managers, and providing on-site technical service for issues and start-ups. The incumbent will help find solutions for customers or internal BC factories and work with equipment and ingredient suppliers. Additionally, this role is responsible for aligning application lab capabilities with sub-regional needs and defining best practices for the application lab.

Requirements

• Bachelor's Degree in Food Technology Sciences, Food Engineering, or Food Science. Diploma in Pastry/Bakeries or equal by experience
• Fluent in the local country language and proficiency in English. Knowledge of multiple languages is an asset
• 10+ years of experience in Chocolate Industry / Product Development Lab with good technical service experience
• Resolute, capable of working under pressure and managing multiple projects simultaneously
• Excellent teamwork, communication and interpersonal relationship skills
• Strong analytical mindset willing to take initiative to make changes and solve issues
• Flexible and willing to travel as needed
• Excellent oral and written communication skills, including external customer communication.
• Proficiency in Microsoft Office applications and Google Suites required. Knowledge of SAP and Salesforce would be an asset.

Responsibilities

• Advise customers in application and choice of the right product range, suitable to the installation and physical environment of the customers’ plant(s).
• Provide technical support to existing and new customers, and create new market opportunities.
• Visit customer sites and perform technical problem solving together with customers.
• Ensure the resolution of all application problems in the use of industrial and gourmet chocolate and coatings.
• Providing necessary technical and operational support to CI&TS Project Managers, supporting other customer projects where necessary.
• Participate actively in the various projects of the Research and Development team and have close interaction with Sales, Operations and Quality Assurance.
• Assure development of internal and external clients’ relations and maintain communication.
• Provide necessary technical support to vendors, clients, and BC operations when problems occur with products.
• Travel where needed to customers, suppliers, internal cross functional teams or CI&TS in other locations.
• Work together with the other Technical Services Advisors to organize and run training courses on applications and the product range for customers and internal staff.
• Advise the sales team on technical and application matters.
• Advise/Assist all departments as needed on any technical issues relating to the manufacturing of chocolate products.
• Lead presentations to customers and conduct demonstrations to customers.
• Application work on new product development for Gourmet, FM, corporate customers or proactive innovations. This includes also suggestions for optimal recipes and application/production parameters.
• Support CI&TS and marketing department when requested for events, meetings, trade shows etc..

Benefits

• Competitive salary range, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package
• MyFlex PTO (unlimited!)
• Paid Holidays
• Environment that welcomes workplace flexibility and hybrid environment
• An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
• Ability to grow personally and professionally within an organization that values development and internal career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager