Sr. Manager, Program Success
About The Position
Johnson & Johnson is currently seeking a Sr. Manager, Product Success to join our MedTech Supply Chain Digital team. This role will be based in New Brunswick, NJ. Remote work options may be considered on a case-by-case basis and if approved by the Company. This is a 12 month Duration based role. Ineligibility for severance. About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Purpose: We are seeking an experienced Senior Manager of Product Success to support the MedTech Supply Chain Digital Strategy & Innovation organization and play a critical role in ensuring the successful adoption, value realization, and sustained impact of digital products across the MedTech Supply Chain. This role sits at the intersection of product, analytics, operations, and collaborators, serving as the voice of the customer while driving measurable outcomes from digital investments. This leader will be accountable for customer success strategy, product performance analytics, and onboarding project management, ensuring digital solutions are effectively launched, adopted, and optimized across the supply chain ecosystem. Their scope of responsibilities will include leading and supporting the successful migration of our digital assets in support of our Orthopedics business separation.
Requirements
- Bachelor’s degree in Business, Engineering, Supply Chain, Information Systems, or equivalent.
- 8+ years of proven experience in customer success, product management, digital transformation, consulting, program/project management, or relevant experience.
- Demonstrated experience supporting digital products in complex organizations.
- Strong background in analytics, benchmarks, and data-driven decision making.
- Proven track record to lead cross-functional initiatives and handle multiple workstreams simultaneously.
- Excellent executive communication, customer management, and influencing skills.
- Experience with digital platforms, data products, AI/advanced analytics, or enterprise systems such as Google Analytics and PowerBI.
- Customer-centric attitude with a strong focus on outcomes and value.
- Strategic problem solver who can also operate hands-on when needed.
- Comfortable navigating ambiguity and driving clarity.
- Collaborative, inclusive leader who builds trust and credibility.
- Strong bias for action, accountability, and continuous learning.
Nice To Haves
- Experience in MedTech, Life Sciences, Manufacturing, or Supply Chain environments.
- Familiarity with supply chain domains such as warehousing, logistics, planning, or manufacturing execution.
- Formal project management training or certification (e.g., PMP, Agile, SAFe).
- Experience building or scaling Customer Success or onboarding functions.
Responsibilities
- Own the end-to-end customer success strategy for MedTech Supply Chain digital products, from onboarding through ongoing adoption and value optimization.
- Serve as the primary escalation point and trusted partner for internal customers, ensuring alignment between business needs and product capabilities.
- Proactively identify adoption risks and drive mitigation plans to ensure long-term product success.
- Establish and manage a product analytics framework to monitor usage, adoption, performance, and business impact of digital solutions.
- Translate data and insights into clear, actionable recommendations for product teams, leadership, and customers.
- Develop executive-ready dashboards and narratives that clearly articulate product health and value.
- Lead onboarding as a structured program, including scope, timelines, dependencies, risks, and organizational change.
- Coordinate cross-functional teams (IT, Product, Data, Operations, Training) to ensure seamless deployments.
- Standardize onboarding playbooks, templates, and protocols to enable scalable product launches.
- Act as a liaison Supply Chain Operations, Digital/Product teams, Data & Analytics, and IT.
- Influence without authority to align diverse collaborators around shared outcomes and priorities.
- Communicate clearly and credibly with senior leaders, translating technical concepts into business value.
- Coach and mentor customer success and project management resources, fostering a high-performance, customer-centric culture.
- Define and evolve the Customer Success operating model for Supply Chain Digital, including roles, processes, and governance.
- Drive continuous improvement through lessons learned, retrospectives, and feedback loops.
- Contribute to broader digital transformation efforts by shaping standards, metrics, and ways of working.
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Senior
