Sr Manager, Program Mgmt - Financial Crimes Technology

American Express•Charlotte, NC

3d•$103,750 - $174,750

About The Position

The Senior Manager will drive technology strategy, transformation, portfolio management, and execution excellence across American Express’s Financial Crime Technology organization. The role supports a broad portfolio of capabilities, including Transaction Monitoring, Investigations, Sanctions, Customer Risk Rating, Anti-Bribery and Corruption, and other financial crime prevention and compliance functions. It translates organizational priorities into actionable strategies, strengthens portfolio visibility and accountability, and improves how Financial Crime Technology plans, governs, and delivers strategic initiatives in a complex, highly regulated environment.

Requirements

Bachelor's or Master's degree in Business Administration, Finance, Information Technology, Engineering, or a related field.
At least 6 years of experience in technology strategy, portfolio management, program management, business transformation, or related roles in complex enterprise organizations.
Experience translating organizational strategies and business objectives into actionable plans, execution frameworks, and measurable outcomes.
Strong understanding of technology portfolio management, including prioritization, roadmap planning, investment management, delivery oversight, and benefits realization.
Experience establishing or managing governance frameworks, operating routines, management reporting, and performance measurement processes.
Ability to lead and coordinate cross-functional initiatives involving multiple teams, stakeholders, and competing priorities.
Strong stakeholder management and influencing skills, including the ability to build alignment and drive outcomes without direct reporting authority.
Experience identifying and managing portfolio-level risks, dependencies, issues, and execution challenges.
Strong analytical and problem-solving skills, including synthesizing complex information, identifying trends, and developing actionable recommendations.
Experience developing executive presentations, strategic communications, portfolio reporting, and management dashboards.
Strong organizational, communication, and facilitation skills; ability to work effectively in ambiguous and evolving environments.
Ability to balance strategic thinking with practical execution and bring structure and clarity to complex challenges.
Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.

Nice To Haves

Experience in financial services, financial crime technology, risk management, compliance technology, or other highly regulated industries.
Familiarity with Financial Crime domains and/or other financial services Risk Management domains.
Experience supporting enterprise technology transformation, modernization initiatives, or large-scale strategic programs.
Experience delivering large-scale risk program transformation within the financial services industry.
Knowledge of technology investment planning, financial management, resource allocation, and portfolio value measurement.
Experience designing or improving technology operating models, governance frameworks, and portfolio management processes.
Familiarity with regulatory governance, technology risk management, internal controls, and audit or compliance expectations.
Experience with Agile delivery organizations and product-centric technology operating models.
Proficiency with portfolio management, reporting, and collaboration tools such as Jira, Confluence, Power BI, Tableau, or similar platforms.
Experience developing executive dashboards, KPIs, OKRs, and benefits realization frameworks.
Ability to influence senior leaders, facilitate complex discussions, and drive alignment across diverse stakeholder groups.
Experience supporting AI-enabled transformation, emerging technology adoption, or data-driven decision-making initiatives.
Passion for operational excellence, continuous improvement, and delivering measurable business value through technology.

Responsibilities

Lead strategic planning and execution frameworks, translating organizational priorities into strategies, roadmaps, and structured delivery approaches.
Drive portfolio management practices that provide visibility into portfolio health, strategic alignment, delivery performance, investment priorities, intended outcomes, and benefits realization.
Partner with Product, Technology, Business, Risk, Compliance, Finance, and other stakeholders to align priorities and coordinate execution across organizational boundaries.
Establish and coordinate governance frameworks, management routines, and controls that support decision-making, accountability, risk management, and regulatory expectations.
Lead and coordinate cross-functional initiatives and workstreams, clarifying priorities, dependencies, ownership, milestones, and desired outcomes.
Identify and drive improvements to processes, governance practices, and operating models to increase structure, consistency, transparency, and efficiency.
Support annual and multi-year strategic planning, including technology investment prioritization, portfolio roadmaps, and resource alignment.
Develop portfolio reporting, performance metrics, dashboards, and executive communications on progress, risks, dependencies, and investment outcomes.
Identify portfolio-level risks, issues, and interdependencies, facilitating escalation, decision-making, and resolution.
Prepare executive presentations, strategic recommendations, and decision materials for leadership discussions, investment decisions, and governance forums.
Improve portfolio management practices, strategic planning processes, and cross-functional ways of working.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities