Sr Manager, Professional Services Cloud Architecture, AWS Professional Services

Amazon • Austin, TX

1d • Remote

About The Position

The Senior Manager, Professional Services (ProServe) Cloud Architects (PCAM) - NAMER leads all ProServe Cloud Architects (PCAs) and PCA Managers across North America. This role drives pre-sales technical excellence, people leadership, and regional business performance aligned to ProServe's 3-Year Plan (3YP). This leader serves as a strategic advisor to customers, partners, and internal AWS stakeholders — engaging C-level executives, collaborating with ProServe Account Executives, Delivery Teams, AGS Sales, and Solution Architect Leadership to accelerate customers' cloud journeys.

Requirements

• 10+ years of IT and/or Management Consulting, or 5+ years of people leadership experience
• Bachelor's degree in Computer Science, Math, or a related field
• Experience managing people including development, hiring, performance management, and leading teams dispersed across various regions
• Experience engaging with and influencing C-level executives
• Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology

Nice To Haves

• Experience with communication, presentation, and negotiation
• Experience using data analysis to drive business decisions
• Experience managing a budget or P&L
• 5+ years of cloud computing experience
• Experience building and operating a cloud-based architecture
• Experience leading complex programs with significant change impact across organizational boundaries
• AWS Professional level certification, or 3+ years of cloud architecture and solution implementation experience

Responsibilities

• Lead the NAMER PCA organization, including direct management of PCA Managers and oversight of all PCAs
• Define and execute regional pre-sales strategy aligned to ProServe 3YP
• Partner with NAMER ProServe Area Leaders, AGS Sales, and Technical Sales leadership to ensure optimal coverage
• Drive organizational design, resource allocation, and capacity planning
• Serve as a ProServe executive sponsor with customers
• Build and develop PCA Managers and PCAs, fostering technical excellence and customer obsession
• Lead performance management, career development, and goal setting
• Drive hiring, onboarding, and retention to build high-performing teams
• Identify and develop future leaders; ensure team certification compliance
• Own regional Billable Bookings performance through team enablement and strategic opportunity support
• Drive Engagement Margin (As Sold vs. As Delivered) optimization through quality solution design
• Monitor deal velocity, reduce concessions, and identify cross-sell/upsell opportunities
• Champion AI adoption with customers and builders
• Serve as executive escalation point for complex technical and strategic customer situations
• Build C-level relationships and drive business outcomes
• Champion customer satisfaction (CSAT) improvements across all engagements
• Establish and track regional KPIs: bookings, margin, CSAT, team development, and operational metrics
• Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness
• Foster knowledge sharing, reusable artifact creation, and best practice adoption

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior