Sr. Manager, Product Operations

H1•New York, NY

6d•Remote

About The Position

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us. H1's Product, Data, and Engineering (PDE) organization builds and ships products spanning medical/clinical intelligence, digital health, health plans, and data infrastructure. As PDE has scaled rapidly, so has the operational surface area: quarterly planning, delivery tracking, cross-team coordination, and getting the right work sequenced and shipped on time. This role will own the execution layer — building the processes, cadences, and tooling infrastructure that help our teams ship more, ship on time, and stay aligned across H1.

Requirements

6+ years of experience in product operations, technical program management, or delivery management at a fast-scaling B2B SaaS or data company
Demonstrated track record configuring Jira from scratch and driving org-wide adoption — boards, workflows, custom fields, intake templates, dependency tracking
Proven success getting engineering and product teams onto a scrum cadence, including coaching, influencing, and holding teams accountable without direct authority
Experience running Scrum of Scrums or equivalent cross-team delivery coordination
Hands-on project management on complex, multi-team initiatives: dependency mapping, risk surfacing, stakeholder communication
Experience providing delivery coverage on engineering tracks without dedicated PM support — facilitating backlog prioritization and sequencing decisions
Strong command of delivery artifacts: sprint plans, PRDs, technical review gates, and when each is needed
Experience working across Product, Engineering, and Data teams in a cross-functional environment

Responsibilities

Run the weekly Scrum of Scrums (SoS), ensuring updates are in and cross-team blockers are surfaced and resolved
Be embedded day-to-day on top quarterly P0 initiatives: joining standups and sprint planning, tracking dependencies, and driving delivery without close oversight
Surface and document dependencies that aren't in Jira — the work that lives in people's heads, Slack threads, and verbal agreements — and push it into a living, trusted artifact
Provide delivery coverage on engineering tracks that are PM-light (including health plans, Provider Universe, and StudyHub engineering), facilitating prioritization and sequencing without overstepping into product decisions
Establish a shared sprint cadence across PDE teams so work is sequenced, visible, and predictable org-wide
Configure and own Jira from the ground up: workflows, board structure, intake templates, custom fields, and reporting views — and drive consistent adoption across all PDE tracks
Establish and iterate on delivery artifacts: PRDs, data docs, technical understanding docs, and review gates before work moves into development or release
Coach PDE teams on scrum best practices — sprint planning, backlog refinement, retrospectives — and hold teams accountable to delivery dates with influence, not mandate
Relay roadmap changes or release date shifts to Marketing, keep quarterly project briefs updated, and help coordinate Product & Tech Demo sessions