Sr. Manager, Product Manager- AI Enablement- GPN
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. As part of the Global Payment Network's AI Enablement Program, you will lead the centralized use case strategy that powers how GPN builds, scales, and governs AI across the Network. You will own the end-to-end pipeline from ideation to production — identifying and prioritizing the highest-impact AI use cases across Product, Tech, and Business functions. You oversee the development of the GPN Knowledge Base and Context Engine — a centralized, AI-accessible single source of truth consolidating code, contracts, policies, specs, and controls that today live across Mainframe and Cloud codebases, SharePoint, Google Drive, and more. This includes partnering with 15+ functions across the Network to extract and validate requirements, close documentation gaps, and curate validated context graphs that power agentic development, PRD-to-code mapping, and audit-ready traceability — all while keeping humans in the loop. This role sits at the center of the Program's Strategic Delivery pillar, partnering closely with Governance, Training, and Tooling counterparts to ensure new use cases move from pilot to BAU in a well-managed way. You'll define and track adoption and ROI metrics and translate lessons learned into scalable playbooks for the broader Network. In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 4 years of Product Management experience
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
- Experience building or scaling knowledge management systems, taxonomies, or data/content platforms across cross-functional stakeholders
- Experience with AI/ML or Generative AI product development, including defining use cases, prioritization frameworks, and adoption metrics
- Experience leading large-scale, cross-functional requirements-gathering efforts spanning multiple business and technical domains
- Experience operating in a regulated or highly governed environment, balancing innovation speed with risk/compliance requirements
Responsibilities
- Lead the centralized use case strategy that powers how GPN builds, scales, and governs AI across the Network.
- Own the end-to-end pipeline from ideation to production — identifying and prioritizing the highest-impact AI use cases across Product, Tech, and Business functions.
- Oversee the development of the GPN Knowledge Base and Context Engine — a centralized, AI-accessible single source of truth consolidating code, contracts, policies, specs, and controls.
- Partner with 15+ functions across the Network to extract and validate requirements, close documentation gaps, and curate validated context graphs that power agentic development, PRD-to-code mapping, and audit-ready traceability — all while keeping humans in the loop.
- Partner closely with Governance, Training, and Tooling counterparts to ensure new use cases move from pilot to BAU in a well-managed way.
- Define and track adoption and ROI metrics and translate lessons learned into scalable playbooks for the broader Network.
Benefits
- Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
