Sr. Manager, Process Management - Global Payment Network

Capital One • Chicago, IL

1d • Onsite

About The Position

As a Sr. Manager of Process Management, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects. You’ll be part of a collaborative, high-performing group focused on process improvement and operational excellence. The team values analytical thinking, attention to detail, and adaptability. You’ll work closely with stakeholders across the Global Payment Network, with a focus on Settlement and Disputes.

Requirements

• Bachelor’s Degree or Military experience
• At least 5 years of experience in Process Management
• At least 2 years of experience in Project Management
• At least 2 years of experience in People Management
• Strong analytical skills
• Attention to detail
• Ability to adapt to a dynamic agile environment
• Strong leadership skills

Nice To Haves

• Masters or MBA degree
• 3+ years of Payments experience
• 6+ years of experience in Process Management
• 3+ years of experience in Project Management
• 4+ years of experience in People Management
• PMP, Lean, Six Sigma, or Business Process Management certification

Responsibilities

• Lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results.
• Create and modify processes.
• Collaborate with leaders to influence results that have a direct impact on the company’s bottom line.
• Monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity.
• Educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.
• Drive and motivate a team in delivering flawless execution of process improvement projects.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager