Sr. Manager, Pro and Services Initiatives

Lowe's Companies, Inc.•Mooresville, NC

3d•Onsite

About The Position

The primary purpose of the Sr. Manager Pro & Services Initiatives is to accelerate initiatives that maximize the performance of focus areas within the Pro & Services organization. This role partners closely with business leaders and other cross-functional teams to understand the current state of the business, identify areas of opportunity, define roadmap, and monitor progress against future state.

Requirements

Bachelor’s degree Business Administration, Operations Management, Finance, Mathematics, or Related Fields or equivalent years of experience in lieu of education requirement, if applicable
8 Years Retail operations, communication, customer service, marketing, program management, and analytics experience.
8 Years in-depth knowledge of diverse retail functions and principles
5 Years Strong ability to work vertically across a large enterprise in a collaborative manner, internally and externally
3 Years Working knowledge of data analysis and performance/operation metrics

Nice To Haves

Master’s degree Business Administration, Operations Management, Finance, Mathematics, or Related Fields
5 Years Retail operations, communication, customer service, marketing, program management, analytics experience.
5 Years managing multi-department level initiatives

Responsibilities

Lead and influence cross-functional teams across the enterprise to enhance capabilities that improve customer & associate experiences, technology, process, and/or financial results for Pro & Services.
Project workstream ownership, such as engaging directly with key partners to develop strategy, recommendations, and multi-phased roadmaps, also stepping in to remove roadblocks and barriers where necessary to maintain momentum.
Projects will focus on accelerating current strategic initiatives, such as defining and implementing an Omnichannel Lead Generation strategy.
Structure and present impactful, executive level presentations that provide a comprehensive view on initiative progress and key deliverables.
Own key stakeholder communication, ensuring all relevant teams are informed and aligned.
Utilize data analytics to identify top opportunities, monitor measures of success, and present recommendations to necessary stakeholders and leadership.
Monitor industry and competitive trends to ensure an exceptional customer experience that aligns with initiative and enterprise goals.