Sr. Manager, Portfolio Management - Collections
About The Position
Client Account Management (CAM) plays an important role in supporting clients through moments that matter while balancing strong portfolio performance and responsible risk management. As a Senior Manager, Portfolio Management - Collections, you'll lead the strategic management and optimization of CIBC's secured and unsecured collections portfolios. Reporting to the Director, Portfolio Management - Collections, you'll own portfolio performance, establish portfolio strategies, and lead performance management frameworks that improve delinquency performance, customer outcomes, and recoveries. You'll provide strategic oversight across the collections lifecycle by using analytics, technology, governance, and continuous improvement practices to drive operational excellence. You'll also partner across teams to identify opportunities, strengthen decision-making, and advance portfolio optimization initiatives across the enterprise. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.
Requirements
- 8+ years of progressive experience in collections, portfolio management, consumer lending, or credit risk.
- Strong understanding of secured and unsecured collections strategies, recoveries, and portfolio optimization.
- Strong track record of leading portfolio performance initiatives through analytics, governance, and disciplined strategy execution.
- Uses data to identify trends, solve complex problems, and guide strategic decisions.
- Can translate complex portfolio insights into clear recommendations and influence senior leaders through thoughtful, data-driven communication.
- Thrives in fast-paced environments and brings the leadership needed to advance transformational initiatives that improve portfolio performance and client outcomes.
- Brings your real self to work, and you live our values - trust, teamwork, and accountability.
Nice To Haves
- Experience with Structured Query Language (SQL), Statistical Analysis System (SAS), Power BI, or advanced analytics is an asset.
Responsibilities
- Own the strategic performance of secured and unsecured collections portfolios by setting objectives, defining performance thresholds, and implementing optimization strategies that improve business outcomes.
- Design and continuously improve strategies across the collections lifecycle, including segmentation, treatment strategies, recoveries optimization, and customer engagement initiatives.
- Lead monthly portfolio performance reviews, oversee key performance indicator governance and threshold monitoring, and develop executive reporting that supports informed decision-making.
- Partner with Operations, Risk, Finance, Product, Technology, Compliance, and Analytics teams to advance portfolio optimization and operational transformation initiatives.
- Lead, coach, and support Portfolio Managers while fostering a culture of accountability, innovation, continuous improvement, and data-driven decision-making.
- Sponsor innovation through champion/challenger testing and test-and-learn approaches, while leading remediation activities to address portfolio performance issues.
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
