Sr. Manager, Patient Access - Full Time Bascom Palmer Eye Institute Miami, FL

University of Miami•Miami, FL

1d•Onsite

About The Position

The Senior Manager, Patient Access provides operational and financial leadership, strategy development, and accountability for the clinical access front end revenue cycle functions for multiple hospital and provider-based clinics.

Requirements

Bachelor’s degree in relevant field
Minimum 5 years of relevant experience
Knowledge of business and management principles
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop and train others.

Responsibilities

Recruits, supervises, trains, and disciplines staff, and prepares performance reports.
Plans, organizes, and controls daily patient access operations to ensure department goals are met to include the timely and accurate registration of patients, financial counseling, care coordination, and proper payment collection.
Implements key business initiatives seamlessly across all critical areas and meets or exceeds established Key Performance Indicators (KPI’s) (i.e. patient satisfaction, co-pay, previous balance, registration processing time, denials, etc.).
Establishes short and long-term goals in order to execute problem identification, data gathering, and implementation of strategic actions consistent with the organization’s mission.
Provides patient access reports to department faculty, administrators, and staff, and partners to proactively identify and correct patient access barriers.
Develops, reviews and updates departmental policies and procedures.
Makes recommendations for improvement of work methods and technology to increase productivity and streamline operations including long-range strategy which achieves its mission and makes consistent and timely progress.
Develops and implements the department’s annual budget. Identifies opportunities and makes recommendations for cost reduction.
Maintains current knowledge of rules and regulations and educates staff on any variations.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.