Sr. Manager Patient Access Capacity Management - Kelsey Seybold - Patient Access Center - Remote

UnitedHealth Group•Pearland, TX

10h•Remote

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. The Senior Patient Access Capacity Manager oversees the planning, analytics, and reporting functions that optimize scheduling and patient access center productivity. This role provides leadership to the capacity management team, ensuring alignment with organizational goals and best practices in ambulatory scheduling. The manager partners with internal stakeholders and external vendors to resolve issues, develop workflows, and establish KPIs. Additionally, they monitor performance trends and dashboards to recommend improvements that enhance efficiency and patient access. If you are located in near Pearland, TX, you will have the flexibility to work remotely as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Bachelor’s Degree in Healthcare Administration, Business, or equivalent experience
7+ years in healthcare operations or patient access management, including leadership or project experience
Proven solid written and verbal communication and presentation skills
Proven solid analytical skills: ability to determine and manage actions needed based on available reporting data
Proven solid problem-solving skills: with the ability to think strategically and creatively
Proven solid organizational, time management, and interpersonal communication skills
Proven solid functional competence using Microsoft Office Outlook, Teams, Word, Excel, PowerPoint, Visio
Proven excellent customer service orientation
Proven high-level of analytics and reporting with excellent attention to detail
Proven ability to work in a fast-paced changing environment
Proven ability to present and communicate complex information in a clear and concise manner, verbally or in writing
Proven ability to engage and influence diverse stakeholders
Proven ability to work independently and organize work effectively
Proven ability to work with staff at various levels with various focus areas (e.g., technical and operational)

Nice To Haves

Master’s Degree in Business, Healthcare, Public Health, or related area
7+ years management experience
Epic Cadence, Epic Ambulatory and Reporting experience
Knowledge of Lean, Six Sigma, or similar methodologies
Proven solid project management skills

Responsibilities

Oversees the planning, analytics, and reporting functions that optimize scheduling and patient access center productivity.
Provides leadership to the capacity management team, ensuring alignment with organizational goals and best practices in ambulatory scheduling.
Partners with internal stakeholders and external vendors to resolve issues, develop workflows, and establish KPIs.
Monitors performance trends and dashboards to recommend improvements that enhance efficiency and patient access.