Sr. Manager - Oracle Fusion CX Cloud (Chicago Hybrid)

Motorola Solutions•Chicago, IL

3d•$175,000 - $190,000•Hybrid

About The Position

Motorola Solutions is seeking a visionary Oracle Fusion CX Cloud leader to drive Customer Experience transformation within the Global IT Sales organization. This role is pivotal in bridging the gap between complex business challenges and cutting-edge technology, driving digital excellence across our global sales and service ecosystems. As an IT Leader within the IT Global Sales organization, you will be the strategic driver of our Oracle Fusion CX Cloud environment. You will be responsible for leading large-scale implementations, defining the technical and functional roadmap, and ensuring that our Sales CX suite is fully optimized to support our global growth. This is a leadership role that requires a blend of deep technical expertise, business acumen, and the ability to mentor high-performing consulting teams while managing high-level stakeholder relationships.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
8+ years of experience in Oracle technologies, Consulting or IT management.
4+ years of hands-on leadership experience specifically within Oracle SaaS platforms.
Proven track record of leading full-lifecycle implementations of IT solutions.
Functional knowledge of Lead-to-Cash processes.
Exceptional communication with the ability to influence senior leadership and manage complex organizational change.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

Masters or advanced degree in a technical field.
Oracle Fusion CX Cloud Certifications (Implementation Consultant or Architect levels).
Experience with Oracle CPQ Cloud, Oracle Sales Cloud, Oracle Integration Cloud (OIC), Oracle Incentive Compensation Cloud, or Oracle Field Service Cloud (TOA).
Prior experience in a "Big 4" or global technology consulting firm at the Manager or Senior Manager level.

Responsibilities

Lead the end-to-end strategy for Oracle Fusion CX Cloud, defining and executing a multi-year roadmap aligned with Motorola Solutions’ "Lead-to-Cash" global processes.
Design scalable, integrated solutions using Oracle Integration Cloud (OIC) for all API-led data flow between Oracle CX, ERP (Oracle Fusion/EBS), and third-party systems, including designing solutions for Fusion CPQ and Pricing.
Oversee multiple work-streams of CX implementations, managing project timelines, budgets, and resource allocation to ensure high-quality delivery that meets ROI targets.
Act as a primary advisor to executive stakeholders, translating complex technical requirements into business value and driving executive alignment on digital transformation initiatives.
Analyze and re-engineer global business processes, leveraging Oracle CX best practices to automate workflows, improve user experience for sales and service agents, and enhance data integrity.
Lead and develop a team of internal analysts and external partners, fostering a culture of technical excellence, continuous learning, and agile delivery.
Drive the adoption of Oracle Fusion AI features by designing solutions that leverage a unified data model across the Fusion ecosystem and planning for the integration of emerging AI solutions.